Bhushan Bapat

Q: ios 8.1.2 touchid scanner not working after update

After updating my iPhone 6 to ios 8.1.2 the Touch ID is not recognising the fingerprint.

 

Its **** Irritating

iPhone 6, iOS 8.1.2, TouchID Scanner

Posted on Jan 3, 2015 10:58 AM

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Q: ios 8.1.2 touchid scanner not working after update

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  • by sterling r,

    sterling r sterling r Jan 4, 2015 2:33 PM in response to Bhushan Bapat
    Community Specialists
    Jan 4, 2015 2:33 PM in response to Bhushan Bapat

    Hey there Bhushan Bapat,

     

    If your Touch ID isn't working correctly, I can definately see how that can be frustrating. I would recommend the troubleshooting info in the following article named:

     

    Use Touch ID on iPhone and iPad

    Get help with Touch ID

    1. Make sure that you're using the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.*
    3. Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
    5. Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail StoreApple Authorized Service Provider, or contact AppleCare for help.

     

    * Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling

  • by O.Arbab,

    O.Arbab O.Arbab Jan 10, 2015 12:39 PM in response to Bhushan Bapat
    Level 1 (0 points)
    Jan 10, 2015 12:39 PM in response to Bhushan Bapat

    same problem here !!  Touch ID is not reading perfectly after 8.1.2