I had to change my apple ID due to someone else using it and changing the password, so now i can't sign out of icloud as the email is wrong and i dont have the password to turn off find my iphone. Help!

This is not the case any more it seems. I have this issue and when I enter my old email address used for the apple ID it asks for a verification code that it has sent to the old, now non-existent email address.

There is a contact link.

Apple ID Support

Apple ID Support (2)

If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.

This feature has been introduced to make stolen phones useless to those that have stolen them.

However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.

The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.

You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.

This article provides more information about Activation Lock.

This is answer is provided from my own database of boilerplate responses and the content was last reviewed and tested on: 2014/05/23

Hi Winston,

Great response to a question that I sent to apple support weeks ago, but they failed to respond to. Thanks

I think that I'm unfortunately in a slightly trickier position that Charlotte in that my old apple_id is for an email address that I can no longer access (it's a blueyonder (virgin media)) one. So even though I followed your advice and changed my id back to the old one, as I can't get into my emails to verify the account, I still can't login and therefore logout of the cloud and amend the id. To compound the issue, my cloud id was being used by both my wife and daughter on their iPhone 5C's and my wife now gets the login to iCloud message popping up all of the time rendering the device useless for prolonged periods of time.

Do you have any advice on what I can try next? All help appreciated. Thanks

Regards, Jon

If you are entering an address that has been associated with the account previously, then it won't need verifying, so it doesn't matter that you no longer have access to it.

Excellent. I gave it a go and it worked fine. Thanks

All kudos to you ...

Hi Winston.

Thank you very much for your great response.

The problem was that I had an email for icloud that was closed last 15th desember and I needed to change the AppleID in all my devices . This was easy to change it in configuration settings for itunes and store but not for iCloud, because by default it displayed the old Apple ID and only requested for password.

But after read your response I solved this problem.

So thank you very much for your excellent support.

Regards, Joaquim

CharlotteH_94 wrote:

Issue is that the iCloud on my devices won't accept my new password,

It won't accept your new password because it's using your old email address or at least that's what you said in your first post. Please re-read my original post, you need to change your email address back to the old one at My Apple ID

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.

I have a issue same as Charlotte H. i updated my Iphone 4s with a new IOS but after i downloaded everything it keeps asking my old apple id or Icloud.

Unfortunately i cant access my old account anymore somebody hacked my account and change all personal info including the recue email.

Any body can help us with this issue. I tried to call Apple security dept but they always giving me the new infomation from new apple account.

marfrommiami wrote:

Any body can help us with this issue.

No, no one can help you.