Can't turn off Keychain on iPhone

My iCloud Keychain is not working with my iPhone. I took the suggestion to disable Keychain on my iPhone; however, if I toggle off the setting in iCloud it just comes right back on. ???

iPhone 6 Plus, iOS 8.1.2

Posted on Jan 3, 2015 5:37 PM

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Question marked as Top-ranking reply

Posted on Jan 5, 2015 8:18 AM

Hello Dustinlgreen,



Oh man! That definitely sounds frustrating. Let’s see if we can troubleshoot this issue. We can begin by forcing the settings application to close followed by a restart:


Force an app to close in iOS - Apple Support

http://support.apple.com/HT5137


Restart or reset your iPhone, iPad, or iPod touch - Apple Support

http://support.apple.com/HT201559


If the issue persists, try signing out of your iCloud account, restart your device, then sign back in:


iCloud: Change iCloud feature settings

http://support.apple.com/kb/PH2613


Turn off iCloud completely

Depending on whether you want to stop using iCloud on all or only some devices, do one or more of the following:


On your iOS device: Go to Settings > iCloud, then at the bottom of the screen, tap Sign Out (Delete Account in iOS 7 and earlier).



Cheers,


Matt M.

6 replies
Question marked as Top-ranking reply

Jan 5, 2015 8:18 AM in response to Dustinlgreen

Hello Dustinlgreen,



Oh man! That definitely sounds frustrating. Let’s see if we can troubleshoot this issue. We can begin by forcing the settings application to close followed by a restart:


Force an app to close in iOS - Apple Support

http://support.apple.com/HT5137


Restart or reset your iPhone, iPad, or iPod touch - Apple Support

http://support.apple.com/HT201559


If the issue persists, try signing out of your iCloud account, restart your device, then sign back in:


iCloud: Change iCloud feature settings

http://support.apple.com/kb/PH2613


Turn off iCloud completely

Depending on whether you want to stop using iCloud on all or only some devices, do one or more of the following:


On your iOS device: Go to Settings > iCloud, then at the bottom of the screen, tap Sign Out (Delete Account in iOS 7 and earlier).



Cheers,


Matt M.

Jan 6, 2015 11:12 AM in response to Matt_M.

I finally got it to work. I'm not sure exactly what I did. I turned off the keychain on my iPad and MBA (selecting the option to save the passwords to my device so I wouldn't lose anything). Obviously I wasn't able to turn off keychain on my iPhone. I then turned keychain back on my iPad. I was then asked to approve the iPad on my iPhone so I entered in my password (I had to do it twice). The iPad was stuck on "pending." I then turned keychain back on my MBA and approved it my iPhone. Once my MBA was back on Keychain I had to finish approving my iPad. Once I did this, keychain on my iPhone was working!

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Can't turn off Keychain on iPhone

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