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WiFi Calling with iPhone 5

So, now that iOS 8.1.2 is out, has anyone tried to see if WIFI calling is now supported by T-Mobile? I am considering switching providers, and T-Mobile says I can just pop a new SIM card into my iPhone 5 and it will work. I'm getting contradictory information however on whether WIFI calling is supported by the iOS for iPhone 5.


Anyone out there have a correct answer? Especially one from first hand knowledge? I am so bummed that I may have to upgrade...AGAIN. $800 for the iPhone 4S, and another $800 when I got the iPhone 5. And they say these old phones are worth under $100 now....I'd hate for them to become expensive iPods if I have to upgrade again....


Thanks!

Posted on Jan 3, 2015 11:49 PM

Reply
11 replies

Jan 5, 2015 10:33 AM in response to Triaker

Hello, Triaker.


Thank you for visiting Apple Support Communities.


I understand you have questions regarding the system requirements for Wi-Fi calling. Here is some information that should address your concern.


Availability

Wi-Fi calling is available for T-Mobile in the United States. You need an iPhone 5s, iPhone 5c, iPhone 6, or iPhone 6 Plus. Your device needs to be using iOS 8 and have a Wi-Fi Internet connection.


Make a call over Wi-Fi with iOS 8

http://support.apple.com/en-us/HT203032


Cheers,


Jason H.

Jan 6, 2015 10:53 AM in response to Triaker

I understand your pain!


I purchased one of the first iPhone 5 sold by T-Mobile and have been waiting since April, 2012 for WiFi Calling. In the meantime, I swap my SIM over to my Blackberry Curve when travelling and needing WiFi Calling.


I was VERY disappointed with iOS 8 did not support my iPhone 5, but, not owning a tablet, I decided to bite the bullet and purchase the iPhone 6+, which now supports full WiFi Calling capabilities. No more SIM swapping in my life!


Also, if you ask, they will give you a free ASUS wireless router that maximizes WiFi Calling capabilities for your home. I installed mine yesterday and it does make my calls better quality from home.


Good luck!

Jan 6, 2015 1:08 PM in response to MlchaelLAX

Thanks to all who posted a reply to my question. So it turns out T-Mobile gave me erroneous information. They thought that a new SIM card would allow me to do WIFI calling on my iPhone 5. So now I'm stuck with buying yet another phone (AGAIN). I love Apple products, but c'mon--I don't want to upgrade needlessly....

Jan 6, 2015 1:11 PM in response to Triaker

I also tried the new SIM card (for $10) route, which of course failed! The good news is the new SIM card popped right into the iPhone 6+ and it worked right out of the box!


It actually was Apple, not T-Mobile that has been the source of the erroneous information all this time! The iPhone 5 WORKED in the beta iOS 8; Apple changed its mind for the release version...


I will be selling my iPhone 5 soon on eBay to recover some of this expense; a route you should consider as well! 🙂

Jan 7, 2015 8:37 AM in response to Triaker

Iphone 5 no wifi calling (dropped in iOS 8 GM). I am posting this around the web as no-one has clarified it, everyone believes that Apple simply wants to force users to buy a new device. That isn't the whole story.


iOS 8 beta 3 up to the GM release allowed the iPhone 5 to "enable" wifi calling on the T-Mobile network. Some users reported that it did indeed work when they tried it. Likely what they did was place or receive a call on the wifi network. However, the full range of the feature was to allow a seamless transfer of a call from wifi to cellular. And it was discovered that not all iPhone 5 models were fully hardware compatible.


Many users do not understand why the iPhone 5c, but not the iPhone 5, supports wifi calling, citing the similar A6 SOC used. What they do not grasp is that the reason for the loss of the feature lies in the antenna used, not the SoC.


iPhone 5 was released in September of 2012 for use on the CDMA network of Verizon and the GSM network for AT&T. The different models used different antenna chips that made them physically unable to work on alternate network frequencies. In March of 2013, t-mobile received the iPhone 5, with a small modification to the iPhone 5- a change in the carrier antenna that supported AWS bands for T-mobile.


Source : http://www.everymac.com/systems/apple/iphone/iphone-faq/differences-between-ipho ne-5-models.html


The GSM version previously sold by and for AT&T since September of 2012 would work on the edge, 3G and 4g networks, but not the 1700 MHz AWS band of T-Mobile. This allowed 21mbps LTE but prevented use on the more capable 42mbps dc-hsdpa band in many market areas.

Source : http://support.apple.com/en-us/HT202720


Therefore, not all iPhone 5 phones support all of T-Mobile's frequency bands. More specifically, an iPhone 5 sold by T-Mobile would work, but an iPhone 5 sold by AT&T or by Apple prior to March 2013 would not. The resale and possible migration of these phones to T-mobile network could not be prevented, which would cause a mixed user environment for T-mobile. In some cases, users with a GSM iPhone 5 would be therefore able to make or receive a wifi call, but the phone would be unable to hand off the call to an available cellular network as it lacked a compatible antenna. The GSM iPhone 5c radio (and newer devices) however supports all T-Mobile frequencies, allowing for seamless handoff of wifi calls.


While some would argue that allowing wifi calling would be a benefit in and of itself, and this would only affect some iPhone 5 users who wish to a) migrate to T-Mobile and b) take advantage of wifi calling, Apple and T-Mobile also have an interest in persuading users to purchase a device that would fully benefit from a seamless calling experience. Rather than have users complain that the feature is crippled and calls were dropped as wifi signal was lost, Apple removed the feature before mass adoption for the lesser exposure of criticism for not allowing a feature in the first place.


As for AT&T, all iPhone5 models could support wifi calling and seamless handoff to available cellular GsM networks, but AT&T has not addressed rolling out wifi calling until late 2015/2016. At that point Apple will have released iOS 9, perhaps even iOS 10 may be released. Given that most iPhones enjoy about 4 years upgradeability (4 iOS versions [source: http://en.m.wikipedia.org/wiki/List_of_iOS_devices]), and the iPhone 5 is still a 32 bit architecture, the iPhone 5 will likely only support iOS 9, and be at end-of-life anyway at that point, signaling that users should abandon the device anyway as AT&T rolls out the wifi calling support. Thus giving support for the iPhone5 device for AT&T users would be a small consideration.

Jan 7, 2015 11:11 AM in response to Fred_B

Your post seems well researched and thought out and thank you for your attempt to add some rationality to what appears to be an arbitrary decision by Apple (with the attendant result that some iPhone 5 owners will purchase an upgraded iPhone; like my purchase of the iPhone 6+).


However, as I understand WiFi Calling, in those instances where it "hands-off" the WiFi call to a T-Mobile cell tower, LTE is just not implicated. Hence every iPhone 5 GSM should work in this regard.


In the limited case where T-Mobile is implimenting hand-off to VoLTE, your discussion would be relevant. But this hand-off can never occur unless there is a T-Mobile LTE signal available which in and of itself is not universal. So by way of analogy, even an iPhone 5c, 5s or 6 and 6+ cannot handoff a WiFi Calling call to VoLTE in these situations.


Then why "punish" the iPhone 5 users who showed their loyalty to both Apple and T-Mobile by being a "first adopter" of the first official iPhone for T-Mobile?


I had been using an older iPhone 3G for some time on T-Mobile with a simple SIM swap from my Blackberry. Since that particular Blackberry did not support 3G data, I did not miss the fact that the iPhone 3G used on T-Mobile at that time also did not support 3G data; only EDGE.

Jan 7, 2015 11:13 AM in response to Triaker

You can call using wifi/LTE using Google Hangouts or MagicJack


I know it's not the native supported option, but I've been doing 3rd party wifi calling for quite a few years now. It's a valuable perk, plus they're free.


Hangouts uses your Google Voice phone number, quick and simple to call up friends and talk.

MagicJack uses a random phone number, but it is reliable and has good call quality.

Both apps allow for free calling to any number in the US or Canada. Both can be used outside the USA to call or receive calls accordingly.

Jan 7, 2015 11:34 AM in response to chattphotos

Your post, while attempting to offer a reasonable "workaround" just misses the point altogether, primarily because you have not had the luxury of using WiFi Calling.


I joined T-Mobile years and years ago specifically because of WiFi Calling. My father's home was in a "blackout" area up in the hills and I needed cellphone coverage when I visited him. He did however have WiFi.


I then discovered to my great happy surprise that WiFi Calling worked on my two trips to London with the added advantage that since I have an unlimited calling and unlimited texting package, that all calls and texts to and from London to and from the USA did not incur any extra roaming charges. This was a substantial savings for me.


But the major reason why your suggested workaround just misses the point is that I have scores and scores of buiness relationships and friends that know me for one cellphone number to call and/or to text to. Even if I was inclined to contact all of these people, why would I want to burden them with a second phone number for me while I am traveling?


The answer, of course, is that I do not want them to have this burden. With WiFi Calling, they just call or text my number and I receive both. And when I respond, they just receive it as well.


I took on the extra burden of a SIM swap back to my Blackberry Curve from my iPhone 5 all of these years when I traveled, which is where the burden is best placed. I never wanted to hear that I missed an important call or text while out of T-Mobile coverage but in a WiFi area.


It is disappointing to me that my loyalty to Apple and T-Mobile was not rewarded on my iPhone 5, but having finally accepted that fact, I moved up to the 6+. Now with my iPhone 6+ I have no extra burden; it just works ALL the time when I have WiFi coverage. And T-Mobile's offer of a free ASUS WiFi Router has brought me into 2015 with absolutely clear WiFi calls from my home and takes a bit of the financial sting out of my purchase.


I will be recouping some of my investment with a sale of the iPhone 5 on eBay, just as soon as I assemble the time to research how to "wipe" it clean of all of my proprietary information! 🙂

WiFi Calling with iPhone 5

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