We have recently upgraded to BT Infinity. We now have a problem with location services, which locates us in miles away from where we live. I understand through reading various support forums that it is due to the location services database having old data with regards to our new router. Can anyone tell me how long it takes for the database to be updated so that it picks up the new location and is there any way that it can be prompted to change it?
iPad
It won't change automatically:
You need to have an iPhone connected to your wifi network and receiving GPS signal.
most of the time, phones don't get GPS inside houses, so you'll need to have an iPhone (see if you can invite a friend who has one if you don't) outside, but not too far from the router as the iPhone's location will be the remembered location of the router.
the iPhone will update the database automatically in about 5 minutes, but it might take up to an hour for the database to fully sync and to see the change on your iPad.
It will happen automatically unless you live in the middle of nowhere. An iPhone does not have to be connected to your network to see your router. All it has to do is see it and it's location will be added to Apple's location database.
Thanks for both replies. Do you have any idea how long it takes for it to recognise the new location? And, if I got a friend with an iPhone to come round, would it prompt it to change quicker? (We live in a village, but not remote from any where)
yes it would.
Thank you. I will give it a try.
A friend with an iPhone came round last night. We'll wait and see if it has prompted any action.
An update to the situation. Nothing happened after the visit from friend with iphone. I rang Apple and was put through to a senior care adviser. She came back to me later to ask if I could check if the new router had got a geo locator in it. I got onto BT and was advised it was a known problem and would be sorted out in about 2 weeks. After 3 weeks nothing had changed, so I rang BT again and spent 1 hour 40 mins speaking to people noneed of whom seemed to know about this "known problem". I rang and emailed the adviser from Apple that I'd spoken to before. That was about 2weeks ago. I hadn't heard anything. Then suddenly this morning my Location services are working. Two months after the router was changed.
HAve just tried location services again and it's not working. Can't quite believe this.
AAt the moment it's back working again.
Location services
