That_Dude_Steven
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Q: iMessage email verification

Hello,

 

I am trying to add an additional email address to my iMessage account in OS X 10.10.1. I have clicked to "resend" the verification email many times but it never comes. I've checked spam and junk folders on that email account, it simply isn't working! Does anyone in this community know any tricks or shortcuts to get an email address verified for iMessage? Thanks in advance for your time and help!!

iMac, OS X Yosemite (10.10.1)

Posted on Jan 4, 2015 7:26 AM

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That_Dude_Steven

Q: iMessage email verification

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  • by judysings,

    judysings judysings Jan 5, 2015 12:12 PM in response to That_Dude_Steven
    Community Specialists
    Jan 5, 2015 12:12 PM in response to That_Dude_Steven

    Hi That _Dude_Steven,

    Welcome to the Support Communities!  The resource below provides the steps to take if you did not receive your verification email.  There is a link inlcuded for our Apple ID Security team if these steps do not resolve the issue.

    If you didn't receive your verification or reset email - Apple Support
    http://support.apple.com/en-us/HT201455

     

    When you make certain updates to your Apple ID, we’ll send you an email to help you complete the update. For example, you might have reset your password, reset your security questions, or added a new email address to your account. If you can't find the email after we send it, these steps can help.

    Search for the email

    We'll send the email from "Apple," so you can quickly search for it. If it isn't in your inbox, check your folders. If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder.

    Make sure you're checking the correct email account

    If you're looking for a password reset email, make sure you're checking the correct email inbox. It will either be your primary Apple ID email address or a separate rescue email address that you added to your account. 

    If you're looking for a verification email, you can sign in to My Apple ID and review all the email addresses you have on file, including the one that you're trying to verify. If the email address is incorrect, you can update it and send another verification email.

    Resend the email

    To resend a reset email, repeat the steps to reset your password or security questions, and we'll send an email to your rescue or primary Apple ID email address.

    To resend the verification email, go to My Apple ID, select Manage your Apple ID, then sign in. Click Resend next to the email address that you want to verify, and we'll send an email to that address.

    Make sure that you're getting email

    If you're not getting any email, you might need to contact your email service provider for help. You can also use these steps to get help receiving email at OS X Mail or an iCloud email address. 

    Contact us

    Go to System Status and see if Apple ID is available. If you still can't find the reset email or verification email, contact Apple Support.

     

    Last Modified:

    I hope this information helps ....

     

    - Judy