Q: Unable to buy or rent from Apple TV .. fine from Mac
Ladies and gentlemen: Have a 3d-gen AppleTV purchased summer 2014. Infrequently used until a few weeks ago, now family loves it. We stream iTunes music from Mac in study, have family photos on screen saver, etc ... all normal.
Recently tried to rent a movie on Apple TV using my standard AppleID account (same as on Mac). Apple TV confirmed account information (credit card, etc) was correct but immediately prior to renting asked for credit card CVV number. When this number was entered, Apple TV told me to go to iTunes and "verify account information." (Not the most helpful response.)
I tried it a couple of times just to make sure I hadn't fat-fingered the CVV number. No, it was all good.
Then went to Mac, launched iTunes, and reconfirmed that the credit card information under this AppleID was correct. Still good.
Returned to Apple TV. It still sees my iTunes account under this AppleID. Again, tried to rent movie. Again, failed .. entered CVV number, failed and told to "verify account information."
In frustration, went back to Mac. Noted that Mac knew about previous purchases, and, in fact, so did the Apple TV (can see under "Purchased"). So in frustration I rented the movie through iTunes. Went through without a hitch. Then returned to Apple TV, and lo-and-behold, the rental is there under "Purchased". So we watched the movie.
Bottom line: I can rent movies on Mac iTunes without incident, and then watch the movie on the Apple TV. But I can't rent the movie on the Apple TV .. fails at the CVV step. I'm confident I'm putting in the right information. Have done complete system restore and software update check.
Any thoughts or recommendations?
Apple TV
Posted on Jan 4, 2015 10:24 AM



