netsie_1960
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Q: My ipod classic will not sync to my new laptop with windows 8. Any suggestions please?

I have an iPod classic U2 Limited Edition. After hours of sorting and searching for lost tunes I finally managed to re-create my music library on my new laptop which runs on Windows 8. However, when I connected my iPod, although it starts the sync process it just stops after a few seconds. My old laptop ran on Vista Home Premium. My current laptop has the latest version of iTunes and the software version for the iPod is 1.2.1 which is also the current version. At this point it is just over half full so I know this cannot be the issue. iTunes recognises the iPod when I connect it.

 

I have checked some online forums and tried some fixes used by other people but these did not solve the problem

This included running iTunes as administrator and also enabling disk use

iPod classic, Windows 8

Posted on Jan 4, 2015 10:54 AM

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netsie_1960

Q: My ipod classic will not sync to my new laptop with windows 8. Any suggestions please?

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  • Helpful answers

  • by sterling r,

    sterling r sterling r Jan 5, 2015 1:57 PM in response to netsie_1960
    Community Specialists
    Jan 5, 2015 1:57 PM in response to netsie_1960

    Hey there netsie_1960,

     

    It sounds like your iPod Classic seems to start syncing, but it stops before it actually finishes. I would recommend the troublehsooting in the following article to help resolve USB syncing issues, named:

     

    iTunes: Resolve USB-related alerts

    Try these steps to check the connection between your device or computer. You might need to do only one of these steps to resolve the issue, so test your connection after each step.

    1. See if the cable connection at the device or computer has come loose or unplugged.
      Unplug the cable you're using to connect your iOS device from the USB port on your computer, and then reconnect it. Then unplug it from your iOS device, and reconnect it.
    2. Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.
    3. If your Lightning or 30-pin cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead. 
    4. Close any virtualization apps (such as Parallels or VMWare).
      These apps may interfere with your computer's ability to communicate over USB if they aren't properly configured, or up to date. If this resolves the issue, contact the developer of the app to see if an update is available.
    5. Restart your computer.
    6. Restart your iPhone, iPad, or iPod touch.
    7. If your iOS device displays the Connect to iTunes screen, reset your device and then restore it.
    8. If you're using an accessory or third-party cable to connect your device, try using an Apple cable with the device instead.
    9. Update to the latest version of iTunes if you haven't already.
    10. Disconnect other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time. Make sure your iOS device is still recognized by the computer after adding back each device. 

     

    If one of these steps resolves the issue, but it comes back later, make sure you haven't changed how the device is connected. For example, check to see if you plugged the device into a specific accessory, or used a specific cable that reintroduced the issue.

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling

  • by netsie_1960,

    netsie_1960 netsie_1960 Jan 12, 2015 1:24 PM in response to sterling r
    Level 1 (0 points)
    Jan 12, 2015 1:24 PM in response to sterling r

    Hi Sterling

     

    Thanks for taking to time to respond to my query.

    We did eventually sort the problem. After trying lots of different things, it turned out to be as simple as an unticked box on my new laptop.

    My son discovered it and I think he said it was when the iPod was connected, he clicked on the music tab and there was a box in there that needed to be ticked telling the computer to sync to the iPod. He is pretty clued up when it comes to this sort of thing, but even he said he only found it by accident, it wasn't something that was obvious.

     

    But thanks again for trying to help

     

    Best regards

    Netsie

  • by sterling r,Helpful

    sterling r sterling r Jan 14, 2015 2:11 PM in response to netsie_1960
    Community Specialists
    Jan 14, 2015 2:11 PM in response to netsie_1960

    Excellent! Thanks for the update, those tiny details are so often missed. Glad to know your iPod Classic is syncing as expected now.