Andy Marlow
Level 1 (0 points)

Q: iCloud mail not receiving

I'm not receiving emails through iCloud. I can send emails to my other email accounts from the iCloud and these are received in the appropriate mail accounts. Any mail sent to my iCloud addresses from any of other mail accounts are not arriving. I was curious when I'd not received any new emails on my iCloud account for a day (this is unknown).

 

I looked into contacting Apple support for help only to find they'll only assist for £25. As I consider this an insult, I'd really appreciate help from anyone who can advise what the problem might be.

 

Thank you

 

Andrew

iPad Mini, OS X Yosemite (10.10.1), iPhoto 9.6

Posted on Jan 4, 2015 1:17 PM

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Andy Marlow

Q: iCloud mail not receiving

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  • by griff w,

    griff w griff w Jan 6, 2015 6:25 AM in response to Andy Marlow
    Level 4 (3,496 points)
    Jan 6, 2015 6:25 AM in response to Andy Marlow

    Hello Andy Marlow

     

    I would recommend taking a look at the troubleshooting steps found in the article below if you are unable to receive iCloud mail. 

     

    iCloud: Troubleshooting iCloud Mail

     

    If you can't receive mail in OS X Mail

    Locate the name of your iCloud account on the left side of the main Mail window. If your iCloud account name is dimmed and has a lightning-bolt symbol next to it, your account is offline. To bring your account online, make sure that your computer is connected to the Internet, then choose Mailbox > Take All Accounts Online. If that doesn't resolve the issue, follow these steps:

    1. Choose Preferences from the Mail menu.
    2. Click Accounts in the Preferences window.
    3. Select your iCloud account from the list of accounts.
    4. Click the Advanced tab and verify these settings:
      • Port: 993
      • Use SSL: (selected)
      • Authentication: either "Password" or "Apple Token"

     

    -Griff W.

  • by Andy Marlow,

    Andy Marlow Andy Marlow Jan 6, 2015 10:19 AM in response to griff w
    Level 1 (0 points)
    Jan 6, 2015 10:19 AM in response to griff w

    Thanks Griff. I have tried this and other troubleshooting guidelines. The fact is, the incoming emails for iCloud are now intermittent. Some are arriving on time, some after a considerable delay and some not at all. There are no filters set. The issue has arisen only in the last few days.