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Jan 6, 2015 6:32 AM in response to Mattyb28nzby mario49,Hey Mattyb28nz,
Thanks for the question. If I understand correctly, you need to enter the PUK code and do not have it. I would recommend that you read this article, it may be able to help the issue.
iOS: Understanding the SIM PIN - Apple Support
Personal Unlocking Key (PUK)
If you enter the PIN incorrectly three times, you may need to enter a Personal Unlocking Key (PUK) to enable your SIM card again. Refer to the SIM card documentation or contact your carrier.
Note: Entering an incorrect PUK code too many times will result in the SIM becoming permanently locked. If this occurs, you will need to contact your carrier for a replacement SIM card.
Thanks for using Apple Support Communities.
Have a great day,
Mario
