I can't send emails from my iCloud address

Question

Level 1

2 points

I can't send emails from my iCloud address

wwhen trying to send emails, there being returned to sender saying my iCloud email addy has been disabled? Mail is still coming in. I just can't send it out. What gives?

iPhone 6

Posted on Jan 4, 2015 4:38 PM

Reply

Answer 1

Matt_M.

Community Operations

Jan 6, 2015 7:36 AM in response to Lafro

Hello Lafro,

Welcome to the Apple Support Communities! I understand that you are experiencing issues sending mail with your iCloud account. The following resource provides some great troubleshooting for this symptom:

iCloud: Troubleshooting iCloud Mail - Apple Support

http://support.apple.com/en-us/HT203528

You can also refer to these sections:

If your recipient doesn't receive your message

1. If an “unknown address” or “undelivered mail returned” message appears in your Inbox after you send a message, make sure that the recipient's email address is correct. Go to your Sent mailbox and make sure that the email you sent was addressed correctly.

2. If you're using OS X Mail or accessing your iCloud Mail (icloud.com/mail) using Safari or another supported web browser, check your Drafts, Sent, and Outbox mailboxes:

- If there is an unsent copy of the message in Drafts, try to send it again.

- If the message appears in your Outbox, the message was not sent. You might be working offline or the outgoing mail server (SMTP) may be unavailable. Refer to the steps earlier in this section for details about how to select the iCloud SMTP server.

3. Ask the recipient to check any Junk mail folders or mailboxes on their system. Perhaps your message was received but accidentally filtered.

4. If your recipient still does not receive your message, but your message was sent without any alerts or “undelivered mail” messages, your message might have been blocked or filtered by the iCloud Mail servers or the recipient's mail server. To find out, contact iCloud Support and ask your recipient to contact their email administrator as well.

If you can receive messages but not send messages

Your Internet Service Provider (ISP) may be blocking the protocol used to send email (SMTP) across their network. Contact your ISP and ask about SMTP traffic that crosses their network to an external service such as iCloud. If your ISP has a policy of blocking SMTP traffic, ask them how you can be made exempt from SMTP blocking.

If your ISP is not blocking SMTP traffic and you're still unable to send messages, contact iCloud Support for help.