MacBook Pro 13'' (Retina) fails to boot

Question

Level 1

0 points

MacBook Pro 13'' (Retina) fails to boot

Hello all,

This morning I attempted to boot up my MacBook Pro and found that it would not start. At first, I thought I might have just drained the battery completely the night prior, so I left it charging for the day to come back and attempt to boot again this afternoon. When I tried again it still would not boot-up, even though I noticed it was fully charged (green light). The computer is completely unresponsive to the SMC reset, in addition to using different outlets with the charger. The charger itself works fine, as I tested it with other MacBooks. My MacBook was up-to-date with all updates, and was working perfectly the night prior. Anyone have any idea what's going on?

MacBook Pro (Retina, 13-inch, Early 2013), OS X Yosemite (10.10.1)

Posted on Jan 4, 2015 5:03 PM

Reply

Answer 1

pedro d

Community Specialist

Jan 6, 2015 7:28 AM in response to Harkrider

Hello there, Harkrider.

Great job troubleshooting your issue so far. When your MacBook doesn't power on, the following Knowledge Base article provides a great checklist of steps to try for troubleshooting:

Troubleshooting: My computer won't turn on - Apple Support

If your computer won't turn on, try each of these steps:

Verify you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter if present are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device.

If the wall outlet is working and you continue to have no power try another power cord or adapter if available. If it works you may need a replacement cord or adapter.
Note: See Apple Portables: Troubleshooting MagSafe adapters for further troubleshooting with MagSafe adapters.

Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.

If your Mac supports user-installable memory, solid state drive, or hard drive, and you recently installed any of these, make sure they are installed correctly and are compatible with your computer. If possible, reinstall the original memory or drive into the computer to find out if the behavior persists afterwards.

MacBook Pro: How to remove or install memory

MacBook: How to remove or install memory

Mac Pro: How to remove or install memory

Mac mini: How to remove or install memory

iMac (27-inch, Late 2012): Installing or replacing memory

iMac: How to remove or install memory

Reset the SMC.

If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).
Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.

Reply