Q: I cant open my icloud. but i now my id and password

Hi omurtay,

Welcome to the Support Communities!  The resources below will explain how to find and manage your Apple IDs, passwords and security questions.

Apple ID: How to find your Apple ID - Apple Support
http://support.apple.com/en-us/HT201354

 

1. Go to My Apple ID (appleid.apple.com) and click “Find your Apple ID”.
2. Enter your first name, last name, current email address, and any prior email addresses that you might have used to create an Apple ID. Apple uses this information to search for Apple IDs.
   • If no Apple IDs are found, follow the onscreen instructions to create an Apple ID.
   • If one Apple ID is found, choose whether to receive an email from Apple or answer security questions. Both options will conclude by asking you to reset your Apple ID password. Follow the instructions provided. 
   • If multiple Apple IDs are found, select the one that matches your current email address. Then choose whether to receive an email from Apple or answer security questions. Both options will conclude by asking you to reset your Apple ID password. Follow the instructions provided. 

If you forgot your Apple ID password - Apple Support
http://support.apple.com/en-us/HT201487

1. After you enter your Apple ID, there are three ways you can change your password:
   • Answer your security questions. Use these steps if you know the answers to your security questions.
   • Use email authentication. We'll send you an email that you can use to change your password.
   • Use two-step verification. If you set up two-step verification, you can use it to change your password. You just need your recovery key and a trusted device.

Answer your security questions

1. Select “Answer security questions,” then select Next.
2. Select your birth date, then select Next.
3. Answer your security questions.
4. Set a new password and select Reset Password.

Use email authentication

1. Select “Email authentication,” then select Next. Apple will send the email to your primary or rescue email address.
   
2. Open the email and select the link to change your password.
3. When the My Apple ID page opens, set a new password and select Reset Password.

Use these steps if you didn't get the email or can't find it.

Use two-step verification

1. Enter your Recovery Key.
   
2. Choose a trusted device. We'll send your device a verification code.
3. Enter the verification code.
4. Set a new password and select Reset Password.

If you permanently lost your recovery key or access to your trusted device, you can't change your password.

Get help

Make sure that you’re entering the correct Apple ID. In most cases, your Apple ID is also the primary email address of your Apple ID account. If these steps didn't help you change your password, contact Apple Support.

 

Happy New Year!

- Judy