Personal Hotspot issues on iPhone 6 plus

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Personal Hotspot issues on iPhone 6 plus

I have the Sprint "unlimited everything family plan". I do not have the option for Personal Hotspot for my service. My iPhone 6 plus has a link to set up a "Personal Hotspot" on my phone "only" when I'm away from Wi-FI or LTE for a short while. 1: I don't want that service. 2: When it appears, it renders my iPhone useless and virtually inoperable, especially won't make or receive calls. 3: I have to keep resetting my phone to make it go away. Sprint Store ***** tried to tell me he fixed it, when in actuality, he just reset my phone settings for the network too and stated, "there, no more problem". I did a complete restore of the iPhone hoping the problem would go away, unfortunately the "Personal Hotspot" link popped up again. I might also state, that it doesn't appear on my phone under "Settings" "Cellular". It just pops up out of the blue when I'm away for Wi-Fi or LTE? I can't just access the link either, as I don't have that service, but when it does pop up to set up a Personal Hotspot, it just keeps searching and searching for a Hotspot that doesn't exist. Then I have to reset again. I'll be taking it to the Sprint store tomorrow for a replacement or go back to an Android phone again.

iPhone 6 Plus, iOS 8.1.2, Sprint "Everything family plan".

Posted on Jan 4, 2015 8:20 PM

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Answer 1

Jan 4, 2015 8:27 PM in response to Stryker6

What do you mean by "link"? Can you post a picture?

You turn off the Personal Hotspot feature under Settings>Cellular.

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Answer 2

Stryker6 Author

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Jan 4, 2015 8:39 PM in response to IdrisSeabright

I will try to do it when it happens again. But a tab pops up stating to "Personal Hotspot set up". I click it, and nothing happens. But I'm going to try and post a screen shot of my settings currently, with no tab for the "Personal Hotspot"

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Answer 3

Jan 4, 2015 8:42 PM in response to Stryker6

What that screen shot is showing is exactly what I would expect to see if you didn't have the feature enabled on your account. So, so far, so good. Sorry that I don't understand what the error message or alert message is that you're getting. Hope you're able to post the screen shot.

Best of luck.

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Answer 4

Stryker6 Author

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Jan 4, 2015 8:44 PM in response to IdrisSeabright

Exactly, I don't have that enabled. I just pops up out of the blue. Right under the Roaming tab. If it happens again tonight, I'll post the screen shot. One of it searching and 1 of it trying to set it up.

Thanks,

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Answer 5

Jan 4, 2015 8:48 PM in response to Stryker6

Hopefully, you can grab the shot. Or, perhaps someone else will wander by who's heard of the problem before.

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Answer 6

Stryker6 Author

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Jan 5, 2015 5:59 AM in response to IdrisSeabright

Okay, so I have the screen shots of it happening now. When this happens and I click that popup, "Call", "Go to Website", "Cancel" nothing happens. I have to completely reset my network settings and I'm also unable to make phone calls. Messaging does work in this status. A

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Answer 7

Jan 5, 2015 6:29 AM in response to Stryker6

That really does sound aggravating. I think the problem is on Sprint's end. I would call Sprint rather than take it to a store. Ask them to check to make sure your account is properly set up. It seems like something is amiss to me. Ask them if they can explicitly block the Personal Hotspot feature. The first people you get on the phone, even if you select "technical support" from the menu options, will most likely be general customer service reps. If they can't resolve your issue, ask to speak to a supervisor or Tier 2 tech support.

Best of luck.

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Answer 8

Stryker6 Author

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Jan 5, 2015 9:22 AM in response to IdrisSeabright

I'm heading there now and will update later if problem is resolved. Thanks

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Answer 9

Jan 5, 2015 9:24 AM in response to Stryker6

As I mentioned above, I'd call rather than go into a store. I think you'll get better help. The folks in the store are probably very nice, but their job is to sell things. But, whatever you do, good luck. Hope you get it resolved and that you can post the solution.

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