USB SuperDrive doesn't work!!

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Level 1

5 points

USB SuperDrive doesn't work!!

I have a MacBook Pro that is a few months old. I had to buy a USB SuperDrive to play DVDs, CDs, etc. because despite the $2,300 price tag the computer doesn't have one. Instructions with the drive are minimal, I just [plug it into a port and it's supposed to work. 95% of the time it doesn't work, but I try various things and it will sometimes suddenly turn on and start to work. Most of the time it does nothing and I can't get it to work. I downloaded the OS X Yosemite, but now it is even less likely to work at all. Is there something I should be doing to activate it? Any suggestions?

MacBook Pro with Retina display, OS X Yosemite (10.10.1)

Posted on Jan 4, 2015 8:12 PM

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Answer 1

AppleJoe

Community Manager

Jan 6, 2015 8:18 AM in response to arthur260

Hi arthur260,

Welcome to the Apple Support Communities!

I understand how frustrating it can be when your external slot-loading SuperDrive is not functioning the way you would expect. The attached article has a lot of great troubleshooting steps for different situations with your SuperDrive. Please read over and use the troubleshooting within for your specific situation. If the issue continues, please let me know what steps you are taking to accomplish the task you are working on and what error you receive.

Get help with the slot-loading SuperDrive on your Mac computer - Apple Support

Best regards,

Joe

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Answer 2

arthur260 Author

Level 1

5 points

Jan 7, 2015 11:02 PM in response to AppleJoe

Hi Joe,

Thanks for the trying, I preformed all the suggestions on that page, as well as resetting the SMC. Nothing worked. I guess I'll have to call Apple or take it in. They shouldn't charge me since it never has worked right even on those few occasions when I got it to work, before I installed OS X Yosemite.

Art

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