StevieB2685
Level 1 (4 points)
iPad

Q: Cannot print from iPad/iPhone 6 using AirPrint for Canon MG5320

Unable to print from iPhone 6 or iPad 4 using AirPrint. My Canon MG5320 says Printer is Offline, but I can print fine from my Dell laptop and the Printer's Airprint Firmware is up to date. In addition, neither of the other iPads in the house (iPad 2 and iPad 3, respectively) can print to the Printer using AirPrint. What do I do? Please help!

 

 

Steve

iPhone 6, iOS 8.1.2

Posted on Jan 4, 2015 10:05 PM

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StevieB2685

Q: Cannot print from iPad/iPhone 6 using AirPrint for Canon MG5320

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  • by brenden dv,

    brenden dv brenden dv Jan 6, 2015 8:39 AM in response to StevieB2685
    Community Specialists
    Jan 6, 2015 8:39 AM in response to StevieB2685

    Hi StevieB2685,

     

    I'm sorry to hear you are having Airprint issues between your iOS devices and your Canon printer. It sounds like you have been on the right track in troubleshooting this issue. If you continue having issues, you may find the following article helpful. In particular, with regard to item 4 under If you're unable to print, you may want to double check the error message "Printer is Offline" in the available printer documentation, especially if the computer that is able to print is connecting via a different method (Wifi, network, or USB, vs. Airprint).

     

    About AirPrint - Apple Support

     

    Regards,

    - Brenden