David C. Murray

Q: Why can I not post a question?

I'm a registered Apple user (account, password, etc). I'd like to post a question about an iMac support stand but the system won't permit me to post. What's up?

iMac (27-inch, Late 2013), OS X Mavericks (10.9)

Posted on Jan 5, 2015 10:19 AM

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Q: Why can I not post a question?

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  • by Kappy,

    Kappy Kappy Jan 5, 2015 10:22 AM in response to David C. Murray
    Level 10 (271,703 points)
    Desktops
    Jan 5, 2015 10:22 AM in response to David C. Murray

    You posted this question. Try another by doing the same thing you did for this one.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jan 5, 2015 10:31 AM in response to David C. Murray
    Level 6 (8,102 points)
    Notebooks
    Jan 5, 2015 10:31 AM in response to David C. Murray

    David

     

    What Kappy said...

     

    The SiteWare has occasional glitches. If one just pushes on, sometimes it will be a non-event. If you create a long post an this occurs, you likely will be able to copy your work to the clipboard, paste into a text doc, then start over.

     

    All of us have experienced this or some other of our "glitches du jour" - with your long membership, it is a wonder it has not happened to ya before

     

    ÇÇÇ

  • by Kurt Lang,

    Kurt Lang Kurt Lang Jan 5, 2015 11:20 AM in response to David C. Murray
    Level 8 (37,999 points)
    Mac OS X
    Jan 5, 2015 11:20 AM in response to David C. Murray

    One of the favorite glitches (or intentional settings) of the current version of Jive is being logged out automatically. If you don't notice that has happened, you will indeed not be able to post, but not understand why.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jan 5, 2015 11:30 AM in response to Kurt Lang
    Level 6 (8,102 points)
    Notebooks
    Jan 5, 2015 11:30 AM in response to Kurt Lang

    so true Kurt, mi amigo!

     

    I keep forgetting that the editor does NOT reset the cookieTimer when composing a NEW question - only when REPLYing to a thread. A minor oversight?

  • by Kurt Lang,

    Kurt Lang Kurt Lang Jan 5, 2015 11:36 AM in response to ChitlinsCC
    Level 8 (37,999 points)
    Mac OS X
    Jan 5, 2015 11:36 AM in response to ChitlinsCC

    No one is sure. It's been brought up to the hosts quite a few times. Personally (no true knowledge), I think it's intentional. These forums are considered the busiest in the world. Can't remember how many members there are, but it's a staggering number. Automatically logging users out after a fixed idle period is one way to keep the load on the servers down, and keep enough connections open for others trying to log in.

  • by David C. Murray,

    David C. Murray David C. Murray Jan 5, 2015 11:41 AM in response to David C. Murray
    Level 1 (0 points)
    Jan 5, 2015 11:41 AM in response to David C. Murray

    Folks, your ideas all helped. What seemed to make the difference was to to go Safari Preferences and "Remove  All Website Information", then log back into this forum.

     

    Many thanks.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jan 5, 2015 12:18 PM in response to Kurt Lang
    Level 6 (8,102 points)
    Notebooks
    Jan 5, 2015 12:18 PM in response to Kurt Lang

    Leaving this open will defeat the timer...

    Picture 6.png

    If intentional that composing NOT prevent timeout and editing WILL prevent timeout, it seems bass-ackwards to me.

     

    I would think that good UX design would make initial contact as easy as possible and dissuade languishing by the absent-minded only.


    I am not sure about the most trafficked forum though. I'll stipulate VERY Large. Microsoft has a massively bigger installed base and is notoriously buggy, from which I would deduce much more active a forum and server loads.

     

    From what I understand - and I know quite a bit about it - just being logged in and sitting idle on the client side has NO Load on the server. The server-side only responds to requests. It doesn't idle like a car motor - nor is it like an old-timey telephone switchboard. The server array does indeed have some limit to open sockets (number is, and must be, huge), but they are used for milliseconds (nano?) and then are available for new requests and responses.

     

    The LoginTimer is in a cookie expiration TimeStamp and is solely client-side computing. tt2 discovered the compose pane timeoutDefeater and I proved the details in CookieTESTing - from " Cannot post - User ' ' is banned from posting. | Apple Support Communities "

     

    highest regards

    ÇÇÇ

  • by Kurt Lang,

    Kurt Lang Kurt Lang Jan 5, 2015 12:24 PM in response to ChitlinsCC
    Level 8 (37,999 points)
    Mac OS X
    Jan 5, 2015 12:24 PM in response to ChitlinsCC

    I'm not sure who the "busiest" title actually goes to, but the hosts have noted in the past that these forums are up in at least the top five, if not the top three.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jan 5, 2015 12:25 PM in response to David C. Murray
    Level 6 (8,102 points)
    Notebooks
    Jan 5, 2015 12:25 PM in response to David C. Murray

    Howdy David

     

    Am I to understand that you believe that your posing of a New Question failure was a persistent one? That cannot be - obviously - as you were able to post THIS question thread in which we correspond

     

    Clearing stuff can't hurt, but is a hassle - not only here but other websites are then affected for what we believe is an unnecessary action. 'Twas a temporary glitch - unless there is more to the story to which we are not privy.

     

    glad you're good to go though.

     

    pay no attention to the man behind the curtain

     

    ÇÇÇ

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jan 5, 2015 12:34 PM in response to Kurt Lang
    Level 6 (8,102 points)
    Notebooks
    Jan 5, 2015 12:34 PM in response to Kurt Lang

    Of this statistic I have no doubt. Lotsa widgets floating around.