itunes cannot connect to itunes store

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mrenterbrain Author

Level 1

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itunes cannot connect to itunes store

i tried to install and uninstall several times and it still wont work

tried to uninstall all the apple softwares and redownload the itunes.. still won't work

i can access itune store on my ipad. but when its on the computer, it just keeps on popping up messages saying:

`itunes could not connect to the itunes store. An unknown error occurred (0x80090318)

make sure your network connection is active and try again .. `

what do i do ???????

Posted on Jan 5, 2015 11:17 AM

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Answer 1

sterling r

Community Specialist

Jan 6, 2015 11:37 AM in response to mrenterbrain

Hi there mrenterbrain,

It sounds like you can access the iTunes Store without any issues but on your computer you are unable to due to this error message. I recommend the troubleshooting in the following article, named:

Apple software on Windows: May see performance issues and blank iTunes Store

Thank you for using Apple Support Communities.

Take care,

Sterling

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