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Jan 7, 2015 6:17 AM in response to JDB38by sterling r,Hello there JDB38,
If you still havent bveen able to use the scanner, I would recommend using the troubleshooting in the following article to help you resolve that. The title mentions printers, but the steps are the same for scanners:
Troubleshooting printer issues in OS X
Follow these steps until the issue is addressed:
- Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
- Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
- Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
- Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
- Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
- Reset the printing system, then add the printer again.
- If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
- Contact the printer vendor or visit their website for further assistance.
Thank you for using Apple Support Communities.
Take care,
Sterling
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Jan 7, 2015 6:32 AM in response to JDB38by tbirdvet,Did you go into the HP utilities menu under scan and check that the enable scan is on? Sometimes I need to turn off then back on for it to start working.
