Can iTunes blacklist you

Question

Level 1

30 points

Can iTunes blacklist you

I was getting help for an iTunes DRM issue last October …. a very nice person …. as a bunch of my tunes stopped playing. He said he would call … didn't … emailed one apology … then nothing. Since then, I've put in a request for help on the iTunes support site every week. All of them get an auto reply … then nothing. I have receipts for purchased tunes … with the same email that refuses to allow the tunes to be authorized. I'm talking some serious $$ in tunes here.

There must be a blacklist with my name on it. Personally, I think it's an iTunes problem that they just don't want to address.

Anybody else have an issue like this with iTunes?

By the way, I'm not giving up …. ever. I'll keep asking for help …. logging all of my requests …. and like Erin Brockovich …. I'll get satisfaction one day. She went up against the giant PGE and won. I can certainly win with iTunes … no matter how long it takes.

Mac mini (Late 2009), Mac OS X (10.7.5), null

Posted on Jan 5, 2015 8:54 PM

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Answer 1

Jan 6, 2015 6:52 AM in response to MzLortta

People leave their jobs and I could see in that kind of job it might be easy to just keep working as usual until the last day and then break off without cleaning up loose ends.

We won't know about any blacklist since with the exception of "community specialists" whose job it seems is to find old unanswered questions and basically post links to Apple online help documents, nobody responding on this forum actually works for Apple. We're other users like you.

I think sometimes you're better getting questions answered on this forum. We tend to be more willing to work into issues. We can't do anything that requires re-setting something on the Apple system but who knows. Post a new topic with your issue clearly outlined and maybe somebody will recognize the issue. If nothing else it may at least be attempted by a cmmunity specialist.

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Answer 2

MzLortta Author

Level 1

30 points

Jan 6, 2015 10:09 AM in response to Limnos

Thank you, Limnos. It's nice to get any kind of reply. Yes, people leave their jobs. However, I've sent new tickets and requests to iTunes support since that one person was helping … I've been sending new support requests for 2 months since I got dropped … so anybody should be responding.

Yes, this a great place to find answers to issues. I use it successfully all of the time. This case seems to be a bug in iTunes and their software that they don't want to fix because it's going to open the whole can of worms around their much criticized DRM issues. iTunes got so much flak with their aggressive DRM protection, they discontinued it. However, tunes purchased before that was stopped are affected.

I can't even use purchased DRM removal software to remove the protection because the tunes won't "authorize". I purchased the tunes legally, have receipts …. and they worked fine until last year.

Even if iTunes said they can't do anything about it … that's a start. Instead, they won't even respond to new tickets I've generated. I can't think this is anything else but that I'm being blacklisted. I must say that my experience with iTunes over the years has left me with the feeling it's an irresponsible, arrogant, greedy and out of control organization with Apple. iTunes gives Apple a bad name.

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Answer 3

anypats

Level 7

21,369 points

Jan 6, 2015 10:39 AM in response to MzLortta

I don't know how Apple's ticketing system works for support cases but I know for my company if a new case is opened for an existing case, it will automatically get closed as a duplicate case. Therefore it would not be surprising to hear that all of your new requests are getting ignored. Try replying to your original case, be polite, and ask if there is an update that they can provide you with. Your case may have been escalated to a higher level and is being worked on but the support tech is waiting to hear back from the engineers or someone at a higher level.

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Answer 4

MzLortta Author

Level 1

30 points

Jan 6, 2015 11:25 AM in response to anypats

Thank you anypats. I've opened different cases with different titles, different receipts, opened tickets with the same case. I've tried everything. And yes, I've been very polite to the person who was helping me via email and simply straight forward and mostly polite with all of the other tickets. I've been polite, direct, pleading …. nothing seems to work.

Something isn't right with iTunes.

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Answer 5

MzLortta Author

Level 1

30 points

Mar 9, 2015 6:20 PM in response to MzLortta

Someone from iTunes got back to me. He says he's been sick and apologized for the delay. Now, I'm being ignored again. I've purchased hundreds of dollars of music on iTunes that I can't play.

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Answer 6

Chris CA

Level 10

82,513 points

Mar 9, 2015 6:24 PM in response to MzLortta

Note that any iTunes music purchases after May 2009 do not have DRM.

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Answer 7

MzLortta Author

Level 1

30 points

Mar 9, 2015 11:28 PM in response to Chris CA

Thanks, Chris. Yes, I realize that. These are purchases that I made in 2006 that have DRM that played fine for years … then stopped working.

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Answer 8

MzLortta Author

Level 1

30 points

Mar 10, 2015 12:01 PM in response to MzLortta

I just got a post removed because I asked if I could be part of a class action suit against iTunes due to DRM issues I'm dealing with with legally purchased iTunes music … and the fact that I've been requesting support since September of 2014 with no resolution.

Why does iTunes feel it can treat people like this? This is the first time I've felt at the bottom of an out of control "corporate boot".

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