Q: Blank screen/no video but has audio

Dear Sirs

I have do follow your advice, but get empty result

- My Apple TV:

Name: Apple TV

Type: A1427

Serial Number: DY*******RHN

Software Apple TV: 7.0.2(6915)

Resolution Apple TV: 1080p - 60Hz

Wifi - network - ASTECGROUP

IP - DHCP 192.168.10.200

Mac of Wifi: 70:*****21

My IMAC

OS X Yosemite

Version 10.10.1

IMac (21.5 - Inch, Late 2012)

CPU: 2,7 Ghz Intel Core i5

RAM: 8GB 1600 MHz DDR3

Graphic: NVIDIA GeForce GT 640M 512 MB

Serial Number: C0*************NCR

When iMac connect with Apple TV, connection is sucessfull, but has blank

creen. Sound still play on TV (without video)

I ve changed: Resolution of both iMAC, Apple TV, TV

I ve changed: HDMI cable

I ve changed: TV

I ve changel account appleID

This Apple ID working ok with Iphone, Ipad, Macbook Pro

I ve disabled firewall on iMAC

So please check for us to fix this issue.

Thanks

2015-01-07 22:23 GMT+07:00 Apple Support Communities Updates <

discussions-updates@apple.com>:

                You received a reply      *brenden dv

<https://discussions.apple.com/people/brenden+dv?ac_cid=op123456>* has

replied to your question. You can view the full discussion

<https://discussions.apple.com/message/27431236?ac_cid=op123456#27431236>

in Apple Support Communities.            Blank screen/no video but has

audio

<https://discussions.apple.com/message/27431236?ac_cid=op123456#27431236>

 

Hi astec.vietnam,

 

>

 

I'm sorry to hear you are having issues with your Apple TV and your Mac.

If you continue to have video issues when using Airplay or Airplay

Mirroring from your Mac to your Apple TV, you may find the troubleshooting

steps outlined in the following articles helpful:

 

>

 

iTunes: Troubleshooting AirPlay and AirPlay Mirroring - Apple Support

<http://support.apple.com/en-us/HT203822>

 

About AirPlay Mirroring in OS X - Apple Support

<http://support.apple.com/en-us/HT201343>

 

>

 

Regards,

 

- Brenden

            Correct Answer

<https://discussions.apple.com/email/thread/6762075/correct/27431236> Helpful

Answer

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