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All replies
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Helpful answers
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Jan 6, 2015 4:46 AM in response to JamesButler_by sjengstah,most likely issue can be, or that your phone connector, where the cable goes into has a bad contact, but most of the time it is debris in the device, i had this issue aswell bought a new toothbrush and used it to clean the port, now it is working like a charm, most of the time it is debris in the lightning port of your iphone. if that still does not resolve your issue you should contact apple care, also try it on a different computer if it has the same issue.
but my guess it is debris
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Jan 6, 2015 5:36 AM in response to sjengstahby JamesButler_,I forgot to mention: when I plug it into a mains supply, it works absolutely fine. It's only when I connect it directly to my iMac I have an issue.
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Jan 6, 2015 6:14 AM in response to JamesButler_by memo1453,do you have the same issue with other devices (MBP or other iMac)?
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Jan 6, 2015 6:20 AM in response to memo1453by JamesButler_,I don't have immediate access to another iMac. I have plugged it into a Windows device and it didn't seem to have any issues. I have also tried plugging two other iPhones in to my iMac (both 5Cs) – they worked fine.
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Jan 6, 2015 6:24 AM in response to JamesButler_by memo1453,Please check the SMC and EFI version of your iMac according to bellow link.
EFI and SMC firmware updates for Intel-based Macs - Apple Support
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Jan 6, 2015 6:52 AM in response to JamesButler_by memo1453,since your iMac is new I assume you are not connecting the cable properly or usb port is too tight. Please nudged the usb cable in the port little and try.
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Jan 6, 2015 7:06 AM in response to memo1453by JamesButler_,I've tried a couple of cables, on all the ports. As I said, other iPhones work fine with the same cable in my iMac.
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Jan 6, 2015 7:22 AM in response to JamesButler_by memo1453,There will be only option remains in this case. The doc connector issue but before confirming that, please test the device with an other mac also.
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Jan 6, 2015 7:32 AM in response to memo1453by JamesButler_,I just unplugged my other devices and tried the other USB ports. Two of the ports worked fine; I had the issue on the other two.