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User profile for user: enorsen
enorsen Author
User level: Level 1
14 points

apple genius asked for passcode - broken screen fix

I took my iPhone 6 to the Apple store last night for a broken screen.

When I was submitting my phone to be fixed, the Apple Genius asked for my passcode to unlock the device, he said they would need this to calibrate the display/device. He also asked me to shut off Find my phone.

After much questioning and some reservation (I have apple pay setup with multiple cards, personal photos, personal information on the device), I gave him the passcode because as he explained, they wouldn't be able to completely verify the repair without it.


This still seems very odd to me. Has anyone else brought their phone in for a screen repair and been asked for the passcode to unlock the device?


Note: I was at the store near closing time (no time to repair it while I was there), so I left my phone overnight to be picked up the next day.

thanks

iPhone 6, iOS 8.1.2, genius broken screen fix

Posted on Jan 6, 2015 6:43 AM

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User profile for user: enorsen
enorsen Author
User level: Level 1
14 points

Posted on Jan 6, 2015 7:00 AM

I'll reset/wipe it, next time before I bring it in for sure.


I would think, like the flashlight, clock/timer, brightness etc. Apple would make the calibration available without needing to unlock the device. It must access too many things for this to be possible...

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User profile for user: anypats
anypats
User level: Level 7
21,345 points

Jan 6, 2015 6:56 AM in response to enorsen

Yes. No matter if it's an iPhone, an iPad, or a Mac, they will request the password or passcode so they can make sure that the repair is completely done. This is typical of any computer repair shop and not unique to Apple. If you are ever really concerned about what they will find, run a backup on your computer, reset the device to factory settings, take it in for the repair, then restore your backup once the repair is complete.

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apple genius asked for passcode - broken screen fix

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