Q: Purchased music and videos will not play with new Apple ID
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Jan 7, 2015 9:34 AMby Jason L,Hi there potoole808,
Welcome to Apple Support Communities.
It sounds like you’re unable to play purchased music in iTunes on your PC or iOS device, because there’s an issue with not knowing the password for the Apple ID that was used to purchase the content. Take a look at the article linked below, it’ll walk you through the process of resetting an Apple ID password.
If you forgot your Apple ID password - Apple Support
Take care,
-Jason
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Jan 7, 2015 10:03 AMby potoole808,Thanks Jason,
Yeah I figured that much out. In fact that's the reason I added a new Apple ID. I was never able to change or update my old password.
I tried using the e-mail authentication method and would always get the "email sent" message, but never received any email.
I then tried the "answer security question" method and the first question is "enter your date of birth". When I enter my correct Birthday, I get an error message that says that it does not match my record.
Sooo, kind of stuck. I would like to be able to have just one apple ID and have all of my devices and purchases linked to that ID.
Do you know any other way to reset an old password if the above mentioned methods have failed?
Thanks again for the help!
Patrick
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Jan 7, 2015 11:28 AMby Jason L,No problem, Patrick,
You may want to take a look at this article, it provides tips that generally help find missing Apple ID password reset emails.
If you didn't receive your verification or reset email - Apple Support
Take care,
-Jason
