Adobe Application Manager -- real adobe app, or is it malware?

I have a user whose laptop somehow acquired this adobe-ish-looking icon on the task bar, and when it runs it says that it is

/Library/Application\ Support/Adobe/OOBE/PDApp/core/Adobe\ Application\ Manager.app

and that it wants to update applications. Then it asks for the root user/password.


Is this a real Adobe application? Or is it some piece of malware trying to get me to give it the system manager account password?


(And is there some mental illness that affects Adobe engineers that they can't produce an update procedure that doesn't function as a Trojan horse?)

Posted on Jan 6, 2015 1:28 PM

Reply
6 replies

Jan 7, 2015 6:34 AM in response to cathy fasano

The item "PDApp" in your file path is an alias (normal). The actual path to the app "Adobe Application Manager" is:


/Applications/Utilities/Adobe Application Manager/core/


Yes, it's normal for that app to be on your system if you've purchased Adobe's Creative Cloud subscription software. And yes, it's normal for it to ask for admin privileges the first time it is run.

Jan 7, 2015 8:47 AM in response to Kurt Lang

For Trojan -- I mean the part where the user is going along, minding his/her business, NOT running any adobe apps at all, and all of a sudden an alert panel appears out of nowhere saying "Hey, I'm going to update some Adobe app(s) for you. Believe me, I'm telling the truth, and when I ask for your admin username and password I'm not going to be sending that off to hackers somewhere on the other side of the planet who are going to steal your identity, empty your bank accounts, encrypt all of your files and demand ransom for the encryption key, etc. No, really, I'm really an Adobe updater, not a Trojan Horse using a screen shot from the real Adobe app." The problem is that the real app uses a Trojan methodology to install legitimate updates, and in the process leaves you far more open to being "human engineered" by hackers using exactly the same process.


Compare that to the security advice for giving your social security number, credit card number, etc over the phone -- if you called them, then give them the info, where if they called you, DON'T give them the info because you don't know that they are really who they say they are. Adobe's update procedures are like getting phone calls out of the blue from someone claiming to be your credit card company and wanting you to tell them your number.

Jan 7, 2015 8:51 AM in response to Kurt Lang

Kurt Lang wrote:


Yes, it's normal for that app to be on your system if you've purchased Adobe's Creative Cloud subscription software. And yes, it's normal for it to ask for admin privileges the first time it is run.

This machine shouldn't have Creative Cloud software on it, it has Creative Suite 5.5. And I've got a couple of dozen CS5.5 installs, and none of them seem to have this updater popping up.

Jan 7, 2015 8:57 AM in response to cathy fasano

Believe me, I'm telling the truth, and when I ask for your admin username and password

I didn't disbelieve that part at all. And no, you don't have to have any Adobe apps running for the updater to notify you of updates. Normally, it's the Acrobat Pro software and the free Adobe Acrobat Reader that will pop up an installer message whenever an update is available. All others will show a number on the menu bar near the date. As an example, you'll see the Adobe logo with a 2 next to it if there are two CC apps with new updates available.


So if you did install Acrobat Pro from your Creative Cloud membership or the Adobe Reader, then yes, it's completely normal for it to pop up on its own without the app running. It also clearly notes the update is for Acrobat Pro or the Reader and will say something about what your current version, and the new version is 11.x.x, do you want to install it? If you click OK, the admin box will appear to allow the update.


It's good to be wary, but your account of what a Trojan Horse is, and where they may come from is greatly over generalized.

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Adobe Application Manager -- real adobe app, or is it malware?

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