rgaines9041
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Q: iphone 6 can't find wireless printer -ipad Air2 works fine

My new iPhone 6 can't find the wireless printer, Epson WP-4530.  iPad Air 2 finds it and works fine.

Time Capsule 802.11n (3rd Gen), iOS 6.1.3

Posted on Jan 6, 2015 2:09 PM

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rgaines9041

Q: iphone 6 can't find wireless printer -ipad Air2 works fine

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  • by sterling r,

    sterling r sterling r Jan 8, 2015 6:08 AM in response to rgaines9041
    Community Specialists
    Jan 8, 2015 6:08 AM in response to rgaines9041

    Hi there rgaines9041,

     

    If your iPad is not seeing your AirPrint enabled printer, I would use these troubleshooting steps from the following article:

     

    About AirPrint

     

    1. Make sure your printer has paper, and enough ink or toner installed.
    2. Make sure your printer is connected to the same Wi-Fi network as your iOS device.
    3. Make sure your printer has power and is turned on. Try turning your printer off and then back on again to see if it resolves your issue.
    4. Check to see if your printer has any error lights or indicators displayed on the printer's control panel. Check the documentation that came with your printer to clear any errors displayed.

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling