No AirPrint Printers Found

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Level 1

5 points

No AirPrint Printers Found

I have a Canon PIXMA MG6220 printer. It has the most current firmware and is working perfectly. It is on the same network as my iPhone. The printer prints fine when printing from my computer. However, when I try to print from my phone, I get the "No AirPrint Printers Found." My iOS version is 8.1.2. I've already checked with Canon and my WiFi provider, and there are no issues. So, the only thing that seems to be an issue is the iPhone itself. It was working previously but with the latest update, it stopped working. Are there any workarounds or fixes that anyone knows of? Since I have investigated the other possible sources, the only one left is a bug in the iOS software. Anyone else have a problem?

iPhone 5, iOS 8.1.2

Posted on Jan 6, 2015 4:19 PM

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Answer 1

razmee209

Level 10

199,368 points

Jan 6, 2015 4:31 PM in response to luvspeanut

About AirPrint - Apple Support

Print from your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

Jan 7, 2015 8:58 AM in response to luvspeanut

AirPrint uses the Bonjour protocol to discover a device. Your Canon, I think, has Wi-Fi, but it would still need to support the Bonjour Protocol to be discoverable by your phone. If it doesn't... That's why it doesn't work.

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Answer 3

luvspeanut Author

Level 1

5 points

Jan 7, 2015 9:18 AM in response to d_beauchamp

No, my printer IS an airprint printer. It is even listed on Apple's site as an AirPrint printer. It was working and then it stopped working.

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Answer 4

luvspeanut Author

Level 1

5 points

Jan 12, 2015 7:07 AM in response to razmee209

I reviewed that already - it was completely worthless

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Answer 5

Jan 12, 2015 7:13 AM in response to luvspeanut

This may be a router problem. Start by rebooting your router - remove all power from it for about 15 seconds (don't just turn it off; many routers never turn completely off). If that doesn't resolve the problem check your router settings and make sure you don't have any ports blocked that bonjour or the printer may need. Here's a list of ports used by Apple software: TCP and UDP ports used by Apple software products - Apple Support

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Answer 6

bekaht

Level 1

7 points

Jan 29, 2015 11:32 AM in response to luvspeanut

Have you found a solution? I'm having the same issue - suddenly "No AirPrint printers found."

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Answer 7

Jan 29, 2015 12:02 PM in response to bekaht

Read the message right above yours.

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Answer 8

luvspeanut Author

Level 1

5 points

Feb 4, 2015 5:27 PM in response to Lawrence Finch

I have finally verified that my router doesn't block any ports. My router has been rebooted many times. I checked my router information and both the printer and my iPhone show as active and wireless. The problem is with iTunes. Why won't Apple fix their program?

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Answer 9

Csound1

Level 9

60,063 points

Feb 4, 2015 5:28 PM in response to luvspeanut

iTunes has nothing to do with AirPrint. Have you reset the printer?

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Answer 10

pogster

Level 5

5,123 points

Feb 4, 2015 5:37 PM in response to luvspeanut

As mentioned iTunes has nothing to do with AirPrint. My Canon AirPrint printer works perfectly fine with all my iOS devices. The problem is with your particular device.

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Answer 11

luvspeanut Author

Level 1

5 points

Feb 4, 2015 6:08 PM in response to pogster

Gee, I'm so glad your printer works - mine doesn't. It was working and then it stopped. I won't be spending the money next time to get specifically an AirPrint printer. Does anyone have any helpful advice? Stop telling me iTunes has nothing to do with it. I know it runs off Bonjour.

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Answer 12

Feb 4, 2015 6:42 PM in response to luvspeanut

Ummm-Bonjour has nothing to do with iTunes.

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Answer 13

pogster

Level 5

5,123 points

Feb 4, 2015 7:11 PM in response to luvspeanut

luvspeanut wrote:

Gee, I'm so glad your printer works - mine doesn't.

Ok fine. You can figure it out on your own then. I'm beginning to suspect your main interest here is to troll since you don't want to listen to any of us.

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Answer 14

Csound1

Level 9

60,063 points

Feb 5, 2015 2:09 AM in response to luvspeanut

luvspeanut wrote:

Gee, I'm so glad your printer works - mine doesn't. It was working and then it stopped. I won't be spending the money next time to get specifically an AirPrint printer. Does anyone have any helpful advice? Stop telling me iTunes has nothing to do with it. I know it runs off Bonjour.

You don't have a clue how it works, yet you come here and spout your nonsense at us?

Good luck

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Answer 15

Brittje

Level 1

0 points

Feb 17, 2015 3:05 PM in response to luvspeanut

Same problem here.

I own a HP Officejet 6500 E710a-f.

Last week I managed to print something from an iPad 1 with iOS 5.1.1. But since a few days, the iPad is unable to find the printer, it shows "No AirPrint Printer Found". The same problem occurs when I try to print from an iPad Air or iPhone 5 (both with iOS 8.1.3), while this worked in the past with a previous iOS version too.

I tried all the actions described above (and more), without any luck.

The weird thing is that the HP ePrint app actually is able to find the printer on all three devices..

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