TheHerd25
Level 1 (10 points)

Q: How to stop Airprint from kicking me off Brother MFC-J475dw!

Trying to use Airprint through Belkin router with Brother MFC-J475dw printer. 

 

I can get Airprint to recognize and print once, then I am kicked off and the printer is no longer recognized. 

 

The only fix has been the following:

 

1.  shut off printer and turn it back on

2.  shut off router and turn it back on

3.  shut off iPad or iPhone and turn it back on.

 

If I do any of the above three, Airprint works fine for a single print. 

 

Then, it kicks me off and I have to go through the above steps. 

 

I already spoke with Brother and they stated that there was some problem with Belkin and Airprint.  He even checked that I was WPA-2 and using AES (which is above my computer knowledge).

 

Please help.     

iPad 2 Wi-Fi, iOS 8.1.2, same with iPhone 5s

Posted on Jan 6, 2015 3:56 PM

Close
TheHerd25

Q: How to stop Airprint from kicking me off Brother MFC-J475dw!

  • All replies
  • Helpful answers

  • by mario49,

    mario49 mario49 Jan 8, 2015 6:24 AM in response to TheHerd25
    Community Specialists
    Jan 8, 2015 6:24 AM in response to TheHerd25

    Hello TheHerd25,

     

    Thanks for the question. After reviewing your post, it sounds like you can only use AirPrint once. I would recommend that you read this article, it may be able to help the issue.

     

    About AirPrint - Apple Support

    If you're unable to print

    Check these things if you are unable to print, or if you see the message "No AirPrint Printers Found."

     

    1. Make sure your printer has paper, and enough ink or toner installed.
    2. Make sure your printer is connected to the same Wi-Fi network as your iOS device.
    3. Make sure your printer has power and is turned on. Try turning your printer off and then back on again to see if it resolves your issue.
    4. Check to see if your printer has any error lights or indicators displayed on the printer's control panel. Check the documentation that came with your printer to clear any errors displayed.
    5. Check with your printer's manufacturer to see if any firmware updates are available for your printer. Check your printer's documentation or contact the printer vendor for more information. A firmware update may be available, even if you just bought your printer.

     

    Thanks for using Apple Support Communities.

    Have a nice day,

    Mario