Hughes-p.c.
Level 1 (0 points)

Q: how do I get rid of search protect conduit?

Search Protect is redirecting my screen all the over the place.  Driving me nuts!  I've checked on line and am being told to download all kinds of crazy virus cleaners.  I think that's how I got it in the first place.  What to do?

iMac (21.5-inch Mid 2010), OS X Yosemite (10.10.1)

Posted on Jan 6, 2015 9:27 PM

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Hughes-p.c.

Q: how do I get rid of search protect conduit?

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  • by John Galt,

    John Galt John Galt Jan 6, 2015 11:02 PM in response to Hughes-p.c.
    Level 9 (50,538 points)
    Mac OS X
    Jan 6, 2015 11:02 PM in response to Hughes-p.c.

    I've checked on line and am being told to download all kinds of crazy virus cleaners.  I think that's how I got it in the first place.


    You're right - don't do that. It's not necessary. You do not need to download or install anything to fix it. "Virus cleaners" won't help. Generally speaking all so-called "cleaners" are to be avoided, since they'll only add to your misery.

     

    For a description of how this may have occurred, how to avoid it in the future, and for Apple's recommended actions read How to install adware. Apple's instructions are linked in the Recovery Procedure near the end of that document. Read and follow them carefully.

  • by thomas_r.,

    thomas_r. thomas_r. Jan 7, 2015 4:23 AM in response to Hughes-p.c.
    Level 7 (30,944 points)
    Mac OS X
    Jan 7, 2015 4:23 AM in response to Hughes-p.c.

    SearchProtect (aka Conduit, aka Trovi) is adware that is very invasive. You can find removal instructions in my Adware Removal Guide or in Apple's document on removing adware. If you use the latter resource, please note that it does not make any mentions of modifications to Firefox that are made by some variants of this adware. If you use Firefox, these modifications are not trivial to reverse, so you should delete Firefox and the Firefox profile. For more info on this, see:

     

    http://www.adwaremedic.com/kb/firefox-mod.php

     

    (Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)