Family Sharing - Your Family Is Managed By Alternate Apple ID

All,

I asked this in the iCloud Forum, but, now I think my problem needs to be discussed here based on on what I have discovered......


I just got a new iPhone 6 Plus. I set it up as new rather than restore from backup of my old iPhone. I signed into my own iCloud account for iTunes/Apps, Family Sharing and etc. I am a parent/guardian and NOT the organizer.


The issue is when I go to the App Store>Purchased on the 6 Plus, I notice the following message:

"This iTunes account is setup to use Family Sharing with a different iCloud account than 'Organizer's Primary Apple ID'. Learn More"


I do see my other family members and their purchases. I am also able to download their purchases as well. So Family Sharing on the App Store appears to be functioning properly with the exception of the message. iTunes and iBooks do not show the message.


My old iPhone and my iPad also do not display this message when I go to the App Store.


This is what I have noticed on my iPhone when I go to Settings > iTunes & App Store > Apple ID: My ID > View Apple ID > Family Sharing

"You are part of a Family. The payment method for your Family is managed by 'Organizer's ALTERNATE Apple ID'......."

The organizer has only signed into iTunes, iCloud and set up Family Sharing using the Primary Apple ID, so I do not understand why the Alternate Apple ID appears to be used in the background to manage our Family. I think this is what is causing the above error message.

Any ideas deals on how to fix?

Thank you

Posted on Jan 6, 2015 8:35 PM

Reply
8 replies

Jan 7, 2015 7:45 AM in response to Bruce Ciccone

Yeah - not sure why that is happening only for Apps. Might be best for you to give Apple Support a call. You are still within your 90-day period, so the support will be free of charge. Here's the link - just follow the prompts and it will take you to a page where you can set up a call:


https://getsupport.apple.com/GetproductgroupList.action


Sorry I couldn't be of more help 😟


GB

Jan 7, 2015 11:27 AM in response to gail from maine

Sorry to bother you, but, I now noticed under Settings > iCloud > Share My Location, that the Family Organizer does not show up on the list as a Family member I can share my location with. Once again this just occurs on my 6 Plus and none of my other devices. Would this help in maybe narrowing down what the issue may be?


If not, I'm still waiting for Apple Support to reply.

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Family Sharing - Your Family Is Managed By Alternate Apple ID

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