rented movie disappeared in hours?

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rented movie disappeared in hours?

iTunes 12.0.1.26 OS 10.1 Macbook Pro retina late 2013

Just a few hours ago local time, I rented the SD version of Anchorman (£2.49p). It started to download, then a window said it was ready to play (before total download was completed).

I started watching until it stopped playing after about 20 mins. I assumed this was because of the incomplete download so I put it away.

3 hours later I decided to watch the rest but it has gone, unlisted in the 'Rented movies' section.

Any advice?

Thanks,

Graham

Posted on Jan 6, 2015 11:09 PM

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Answer 1

brenden dv

Community Specialist

Jan 8, 2015 7:58 AM in response to Graham Falvey

Hi Graham,

I'm sorry to hear you are having issues with your rental. If you continue having issues renting or playing this movie, you may find the steps outlined in the following articles helpful:

How to rent a movie from the iTunes Store on your computer - Apple Support

iTunes 12 for Mac: Rent movies from the iTunes Store

FAQs about renting movies from the iTunes Store - Apple Support

If you are still unable to find or play this rental purchase, you may want to report your issue as outlined below:

Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support

Regards,

- Brenden

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