iPhone 6 no longer "compatible" with Bose III SoundDock

Question

Level 1

7 points

iPhone 6 no longer "compatible" with Bose III SoundDock

I have had a Bose Soundock III (see link below) for the past year and a half and it has worked perfectly with my iPhone 5 and more recently iPhone 6. Over the past few months I keep getting messages saying "this accessory is not compatible". Sometimes the message comes on after a few minutes and sometimes after a few hours. I primarily use the dock in conjunction with My Alarm app to wake me in the morning. The charging function works, but it won't play music through the speaker. I am using the most current version of iOS 8.1.2. Is there a fix for this? Seems like BS that Apple would have disabled the use of this product seeing that it was specifically designed for lightning bolt connected apple devices and sold at Apple retail stores? Thanks

http://www.amazon.com/Bose-SoundDock-Digital-Lightning-Connector/dp/B00ALWIV12/r ef=sr_1_1?ie=UTF8&qid=1420654119&sr=8-1&keywords=bose+sounddock+series+iii

iPhone 6, iOS 8.1.2

Posted on Jan 7, 2015 10:16 AM

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Answer 1

Ethmoid

Level 6

11,488 points

Jan 7, 2015 12:00 PM in response to mlsav

It uses a different connector and I think to continue using it with an iPhone 6, then you'll have to buy a new connector or an adaptor.

I have a Bose portable that connects via Bluetooth and there is no problem connecting the iPhone 6 to it - smaller and more compact than the SoundDock, but still good quality sound and even more portable.

Purchase an adaptor or a new connector or consider purchasing another kind of dock that has the ability to connect via bluetooth.

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Answer 2

mlsav Author

Level 1

7 points

Jan 7, 2015 12:16 PM in response to Ethmoid

Thanks, but it is the same lightning connector. It only stopped working the past few months. Going out and buying a new one certainly isn't an option I want. I just use it as an alarm clock so I don;t need bluetooth or more portability

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Answer 3

Jan 7, 2015 1:39 PM in response to mlsav

Reset or Restore your iPhone. It could be that an iOS update is corrupted. If you continue to have trouble, Restore again but don't load your backup in case the backup is corrupted.

Also, maybe check with Bose to see if there is a firmware update needed.

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Answer 4

May 29, 2017 7:32 AM in response to mlsav

IF this is still an issue, try resetting your iPhone, turning the bluetooth off and online, unplug the Bose for a few seconds, then dock the iPhone, and then via the Bose remote control hold the off button three seconds.

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Answer 5

Lexiepex

Level 6

14,108 points

Jan 7, 2015 12:21 PM in response to mlsav

Pair with bluetooth, disconnect physically from Bose. D you have the same problem?

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Answer 6

mlsav Author

Level 1

7 points

Jan 7, 2015 1:13 PM in response to Lexiepex

This is not a bluetooth dock. just 8 pin lightning connection

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Answer 7

Lexiepex

Level 6

14,108 points

Jan 7, 2015 1:16 PM in response to mlsav

Ofcourse not.

I meant to say: disconnect the iPhone and pair it with bluetooth to the Bose, then see if you have the same issue.

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Answer 8

Jan 7, 2015 1:36 PM in response to Lexiepex

Soundock III doesn't support Bluetooth.

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Answer 9

Nov 14, 2017 7:28 PM in response to sstaylor7

Great advice! Worked for iPhone 7 on iOS 11 and Bose Sounddock Series 3. iOS updates are never perfect. A few settings go awry. Nice to have an easy fix 😎

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