iMac not responding on black screen

Hello robindewaal,

Thanks for using Apple Support Communities.

To troubleshoot this issue where your iMac will not wake from sleep, please follow the troubleshooting in the article linked to below.

Reset SMC

The System Management Controller (SMC) is involved in managing power on your computer. Reset the SMC on your Mac if you are having difficulty sleeping or waking your computer.

Reset NVRAM/PRAM

Nonvolatile RAM (NVRAM)/Parameter RAM (PRAM) stores some power-related settings.Try resetting NVRAM/PRAM if you are having difficulty sleeping or waking your computer.

Test with external devices disconnected

Some external devices can prevent your computer from sleeping. Try disconnecting items other than your Apple keyboard or mouse from the built-in USB, Thunderbolt and Firewire ports on your Mac. If this resolves the issue, try reconnecting your external devices one at a time until you find the device preventing sleep or wake. Check the documentation that came with the device, or contact the device manufacturer for more information.

Try Safe Mode

Check to see if the issue still occurs when the computer is started in Safe Mode. If this resolves the issue, it could be related to a third party software item such as:

• a login item
• a startup item
• a third party kernel extension

Try another user account

Try creating another user account, or log in as guest. See if your computer sleeps and wakes properly from the additional user account. If it does, your issue may be related to one of the following:

• a login item
• an app open in the original user account

You can disable login items from the Accounts pane of System Preferences. Try opening only one app at a time in the original user account to determine which app is preventing sleep. If you isolate the issue to a particular app or login item, check its documentation, or contact the developer of that software for more information.

OS X: When your Mac doesn't sleep or wake - Apple Support

Thanks for using the Apple Support Communities!

Cheers,

Alex H.

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