brian08
Level 1 (0 points)

Q: How come whenever i receive a text no sound is being played

The silent button is not off

iPhone 4, iOS 7.1.2

Posted on Jan 7, 2015 12:03 PM

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brian08

Q: How come whenever i receive a text no sound is being played

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  • by judysings,

    judysings judysings Jan 8, 2015 12:36 PM in response to brian08
    Community Specialists
    Jan 8, 2015 12:36 PM in response to brian08

    Hi brian08,

    Welcome to the Support Communities!  Here are some steps to try to resolve the issue you are having with no incoming text sound alerts.

     

    First, try setting a differnt alert sound for your text messages:

    Change sounds, ringtones, and alerts on your iPhone, iPad, and iPod touch - Apple Support
    http://support.apple.com/en-us/HT204019

     

    Go to Settings > Sounds. You'll have these options:

     

    • Turn on vibrate (iPhone only).
    • Adjust your ringer and alert volume.
    • Prevent the side buttons from changing the ringer volume.
    • Set your ringtone, text tone, and other alert tones. To set a tone for a specific person, go to their card in Contacts.
    • Turn your keyboard clicks on or off, and turn device lock sound on or off.

     

    Make sure Do Not Disturb is not enabled.

     

    You'll still hear clock alarms through the built-in speaker when your device is set to silent. You can also use Do Not Disturb to silence calls, alerts, and notifications.

     

     

    If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support
    http://support.apple.com/en-us/ts5180

     

    Follow these steps and test the sound after each one.

    1. Go to Settings > Sounds and drag the Ringer And Alerts slider to turn the volume up.
    2. If you can hear sound from the speaker, then the speaker works. Continue with these steps to find the setting or switch that's affecting the sound. If you can't hear sound from the speaker, contact Apple Support.
    3. Make sure the Ring/Silent switch is set to ring. If you can see orange, it's set to silent.
      Ring/Silent switch
    4. Restart your device.
    5. Open an app that has music or sound effects. Adjust the volume with the volume buttons or the slider in Control Center.
    6. Go to Settings > Bluetooth and turn off Bluetooth.
    7. If there's still no sound, connect a headset. If you can hear sound through the headset, remove it and clear any dust or debris from the headset jack of your device.
    8. If the device is in a case, make sure that the case doesn't block the speaker.
    9. Use a brush to gently clear any debris from the speaker and Lightning connector (or 30-pin dock connector). The brush should be clean and dry and have soft bristles.
    10. Update your device to the latest version of iOS.

     

    If you followed these steps and still hear no sound or distorted sound, contact Apple Support.

     

    I hope this information helps ....

     

    - Judy