My MacBook Pro is running slowly -- Etre report is included.

Question

My MacBook Pro is running slowly -- Etre report is included.

For fear of deleting things that I should not, I'd be grateful for advice as to what can safely be removed in the hopes of improving my MBP's performance. Thanks.

Problem description:

My MacBook Pro is running slowly.

EtreCheck version: 2.1.5 (108)

Report generated January 7, 2015 at 15:19:02 EST

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2010) (Verified)

MacBook Pro - model: MacBookPro7,1

1 2.4 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

NVIDIA GeForce 320M - VRAM: 256 MB

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.1 (14B25) - Uptime: 6:28:15

Disk Information: ℹ️

TOSHIBA MK2555GSXF disk0 : (250.06 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 248.88 GB (96.35 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 249.20 GB Online

MATSHITADVD-R UJ-898 disk2 : (458.4 MB)

USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Inc. Built-in iSight

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Configuration files: ℹ️

/etc/hosts - Count: 1

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Applications/Easy VHS to DVD/Toast 9 Basic.app

[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]

[not loaded] com.roxio.TDIXController (2.0) [Support]

/System/Library/Extensions

[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1) [Support]

[not loaded] com.leapfrog.codeless.kext (2) [Support]

[not loaded] com.leapfrog.driver.LfConnectDriver (1.9.8 - SDK 10.8) [Support]

[not loaded] com.novatelwireless.driver.3G (2.1) [Support]

[not loaded] com.novatelwireless.driver.DisableAutoInstall (1.0.1) [Support]

[not loaded] com.sierrawireless.driver.SierraSupport (1.4.0) [Support]

[not loaded] com.sierrawireless.driver.SierraSupportKicker (1.4.0) [Support]

[not loaded] com.smithmicro.driver.SMSIWirelessModem (3.2.6) [Support]

[not loaded] net.pocketmac.driver.BlackberryUSB (3.0.11) [Support]

[not loaded] net.pocketmac.driver.BlackberryUSBDev (3.0.11) [Support]

/System/Library/Extensions/NovatelWireless3G.kext/Contents/PlugIns

[not loaded] com.novatelwireless.driver.3GData (2.1) [Support]

/System/Library/Extensions/SMSIWirelessModem.kext/Contents/PlugIns

[not loaded] com.smithmicro.driver.SMSIWirelessCDC (3.2.6) [Support]

[not loaded] com.smithmicro.driver.SMSIWirelessSerial (3.2.6) [Support]

Problem System Launch Agents: ℹ️

[killed] com.apple.accountsd.plist

[killed] com.apple.bird.plist

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.cloudd.plist

[killed] com.apple.cmfsyncagent.plist

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.EscrowSecurityAlert.plist

[killed] com.apple.icloud.fmfd.plist

[killed] com.apple.Maps.pushdaemon.plist

[killed] com.apple.nsurlsessiond.plist

[killed] com.apple.printtool.agent.plist

[killed] com.apple.recentsd.plist

[killed] com.apple.sbd.plist

[killed] com.apple.scopedbookmarkagent.xpc.plist

[killed] com.apple.security.cloudkeychainproxy.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

17 processes killed due to memory pressure

Problem System Launch Daemons: ℹ️

[killed] com.apple.awdd.plist

[killed] com.apple.ctkd.plist

[killed] com.apple.diagnosticd.plist

[killed] com.apple.icloud.findmydeviced.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.nehelper.plist

[killed] com.apple.nsurlsessiond.plist

[killed] com.apple.softwareupdated.plist

[killed] com.apple.tccd.system.plist

[killed] com.apple.wdhelper.plist

[killed] org.cups.cupsd.plist

11 processes killed due to memory pressure

Launch Agents: ℹ️

[loaded] com.adobe.CS4ServiceManager.plist [Support]

[invalid?] com.carbonite.launchd.carbonitealerts.plist [Support]

[invalid?] com.carbonite.launchd.carbonitestatus.plist [Support]

[loaded] com.hp.help.tocgenerator.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Support]

[loaded] com.leapfrog.connect.authdaemon.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] com.timesoftware.timemachineeditor.backupd-auto.plist [Support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Support]

[invalid?] com.citrixonline.GoToMeeting.G2MUpdate.plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

[running] com.spotify.webhelper.plist [Support]

User Login Items: ℹ️

Dropbox Application (/Applications/Dropbox.app)

Google Chrome ApplicationHidden (/Applications/Google Chrome.app)

Internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 6.1 [Support]

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Support]

OfficeLiveBrowserPlugin: Version: 12.3.6 [Support]

RealPlayer Plugin: Version: Unknown [Support]

Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Support]

AmazonMP3DownloaderPlugin101736: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Support]

FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]

DivXBrowserPlugin: Version: 2.0 [Support]

Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0 - SDK 10.8

VLC Plugin: Version: 1.0.5 [Support]

AdobePDFViewer: Version: 9.5.5 [Support]

JavaAppletPlugin: Version: Java 7 Update 25 Check version

User internet Plug-ins: ℹ️

fbplugin_1_0_0: Version: Unknown [Support]

Move_Media_Player: Version: npmnqmp 071701000001 [Support]

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]

WebEx: Version: 1.0 [Support]

Safari Extensions: ℹ️

Slick Savings [Installed] Adware! [Remove]

Searchme [Installed] Adware! [Remove]

Amazon Shopping Assistant [Installed] Adware! [Remove]

Ebay Shopping Assistant [Installed] Adware! [Remove]

3rd Party Preference Panes: ℹ️

Flash Player [Support]

Flip4Mac WMV [Support]

Java [Support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 248.88 GB Disk used: 152.53 GB

Destinations:

TIMEMACHINE [Local]

Total size: 500.11 GB

Total number of backups: 17

Oldest backup: 2014-03-26 22:23:53 +0000

Last backup: 2015-01-06 20:36:00 +0000

Size of backup disk: Adequate

Backup size 500.11 GB > (Disk used 152.53 GB X 3)

Top Processes by CPU: ℹ️

12% WindowServer

12% Google Chrome

1% hidd

0% AppleSpell

0% SystemUIServer

Top Processes by Memory: ℹ️

116 MB Google Chrome

73 MB Google Chrome Helper

64 MB Mail

60 MB ocspd

47 MB WindowServer

Virtual Memory Information: ℹ️

34 MB Free RAM

785 MB Active RAM

770 MB Inactive RAM

836 MB Wired RAM

13.55 GB Page-ins

648 MB Page-outs

Diagnostics Information: ℹ️

Jan 7, 2015, 11:24:22 AM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-01-07-112422_[reda cted].crash

Jan 7, 2015, 08:51:34 AM Self test - passed

Jan 5, 2015, 06:06:50 PM /Library/Logs/DiagnosticReports/discoveryd_2015-01-05-180650_[redacted].crash

Jan 4, 2015, 10:29:58 PM /Library/Logs/DiagnosticReports/discoveryd_2015-01-04-222958_[redacted].crash

Jan 4, 2015, 07:14:40 PM /Library/Logs/DiagnosticReports/discoveryd_2015-01-04-191440_[redacted].crash

Jan 4, 2015, 04:14:25 PM /Library/Logs/DiagnosticReports/discoveryd_2015-01-04-161425_[redacted].crash

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Jan 7, 2015 12:44 PM

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Answer 1

Linc Davis

Level 10

209,547 points

Jan 7, 2015 1:10 PM in response to Michael Wilson

Please describe the problem in as much relevant detail as possible. The "etrecheck" fad hasn't made that step any less necessary. The usual results of posting etrecheck output on this site without a full description of the problem are very poor.

The many "failed" or "killed" warnings that etrecheck sometimes spews are not a reason to reinstall the OS.

The better your description of the problem, the better the chance of a solution.

For example, if the computer is slow, which specific actions are slow? Is it slow all the time, or only sometimes? What changes did you make, if any, just before it became slow? Have you seen any alerts or error messages? Have you done anything to try to fix it? Most importantly, do you have a current backup of all data? If the answer to the last question is "no," back up now. Ask if you need guidance. Do nothing else until you have a backup.

Reply

Answer 2

Jan 7, 2015 1:50 PM in response to Linc Davis

Thanks for the reply.

Yesterday it was frustrating trying to work on my MBP as actions would take 20-40 seconds to respond (i.e. attempting to enter a new event into iCal = spinning color wheel for 20-40 seconds >> once the new event window opens, attempt to type in the name of the event = spinning color wheel for 20-40 seconds; same goes for simple navigation of websites using Chrome) >> this behavior occurred with the following applications open: Mail, iCal, Messages, Word, and Chrome. Running those apps at once in the past never caused issues.

I have not received any alerts or errors. I have not made any changes to the computer immediately prior to this lethargy.

I am up-to-date with a Time Machine backup.

Last evening I used the Disk Utility to verify and repair permissions. Restarted and went to bed. Woke up this morning and it's only slightly better.

Thanks again for your reply.

Reply

Answer 3

Linc Davis

Level 10

209,547 points

Jan 7, 2015 2:03 PM in response to Michael Wilson

When you have the problem, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Reply

Answer 4

Feb 4, 2015 7:29 AM in response to Linc Davis

Thank you Linc. Here are some lines from the log:

2/4/15 10:01:11.830 discoveryd[6383]: Basic DNSResolver dropping message because it doesn't match the one sent Port:53 MsgID:15855

2/4/15 10:04:30.665 Mail[435]: User interaction needed

SASL(0): successful result:

2/4/15 10:04:30.719 Mail[435]: User interaction needed

SASL(0): successful result:

2/4/15 10:06:53.522 discoveryd[6383]: Basic DNSResolver dropping message because it doesn't match the one sent Port:53 MsgID:31388

2/4/15 10:06:56.051 discoveryd[6383]: Basic DNSResolver dropping message because it doesn't match the one sent Port:53 MsgID:31388

2/4/15 10:08:57.000 kernel[0]: Google Chrome He (map: 0xffffff80254a3780) triggered DYLD shared region unnest for map: 0xffffff80254a3780, region 0x7fff8f800000->0x7fff8fa00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

2/4/15 10:08:57.000 kernel[0]: Google Chrome He (map: 0xffffff802ea9e2d0) triggered DYLD shared region unnest for map: 0xffffff802ea9e2d0, region 0x7fff8f800000->0x7fff8fa00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

2/4/15 10:08:59.000 kernel[0]: Google Chrome He (map: 0xffffff802a65f3c0) triggered DYLD shared region unnest for map: 0xffffff802a65f3c0, region 0x7fff8f800000->0x7fff8fa00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

2/4/15 10:09:41.068 discoveryd[6383]: Basic NATTServer Got control URL: http://192.168.0.1:49153/upnp/control/WANIPConn1 (ip)

2/4/15 10:10:26.606 Google Chrome Helper[7728]: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

2/4/15 10:10:27.577 Google Chrome Helper[7728]: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

2/4/15 10:10:38.607 Google Chrome Helper[7728]: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

2/4/15 10:10:39.036 Google Chrome Helper[7728]: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

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Answer 5

Feb 9, 2015 8:25 AM in response to Michael Wilson

And again today...with a few more dozen lines...

2/9/15 10:29:54.277 CalNCService[4620]: CoreData: XPC: sendMessage: failed (2)

2/9/15 10:29:54.278 CalNCService[4620]: CoreData: XPC: Unable to sendMessage: to server

2/9/15 10:30:57.161 discoveryd[3785]: Basic NATTServer Got control URL: http://192.168.0.1:49153/upnp/control/WANIPConn1 (ip)

2/9/15 10:32:54.275 WindowServer[119]: disable_update_timeout: UI updates were forcibly disabled by application "loginwindow" for over 1.00 seconds. Server has re-enabled them.

2/9/15 10:32:59.693 iconservicesagent[4654]: iconservicesagent launched.

2/9/15 10:33:02.111 iconservicesagent[4654]: Starting service with cache path: /var/folders/8m/pd80vw6s1n30kk6xrk_4z45c0000gn/C/com.apple.iconservices

2/9/15 10:33:03.915 iconservicesd[4655]: iconservicesd launched.

2/9/15 10:33:03.917 iconservicesd[4655]: Cache path: /Library/Caches/com.apple.iconservices.store

2/9/15 10:33:07.612 WindowServer[119]: disable_update_likely_unbalanced: UI updates still disabled by application "loginwindow" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

2/9/15 10:33:28.482 pkd[4595]: FCIsAppAllowedToLaunchExt [343] -- *** _FCMIGAppCanLaunch timed out. Returning false.

2/9/15 10:33:29.702 WindowServer[119]: common_reenable_update: UI updates were finally reenabled by application "loginwindow" after 37.09 seconds (server forcibly re-enabled them after 1.00 seconds)

2/9/15 10:33:29.769 loginwindow[65]: void CGSUpdateManager::log() const: conn 0x6f03: spurious update.

2/9/15 10:33:33.111 soagent[4559]: Can't allocate SOHelper <SOMessageHelper: 0x7fd22bfa2760> inside com.apple.soagent

2/9/15 10:34:53.084 recentsd[4573]: Failed to get Mail account information in a timely manner

2/9/15 10:34:54.358 CalNCService[4620]: CoreData: XPC: sendMessage: failed (3)

2/9/15 10:35:39.000 kernel[0]: Google Chrome He (map: 0xffffff8026ceb5a0) triggered DYLD shared region unnest for map: 0xffffff8026ceb5a0, region 0x7fff92000000->0x7fff92200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

2/9/15 10:35:44.192 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

2/9/15 10:37:31.390 DashboardClient[679]: com.weather.widget.Forecast: updating...

2/9/15 10:38:57.000 kernel[0]: Google Chrome He (map: 0xffffff80272dd000) triggered DYLD shared region unnest for map: 0xffffff80272dd000, region 0x7fff92000000->0x7fff92200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

2/9/15 10:39:54.744 CalNCService[4620]: CoreData: XPC: sendMessage: failed (4)

2/9/15 10:40:23.269 soagent[4559]: Can't allocate SOHelper <SOMessageHelper: 0x7fd22d18bcd0> inside com.apple.soagent

2/9/15 10:40:41.194 Messages[432]: Error launching spell checker for Multilingual: Error Domain=NSCocoaErrorDomain Code=256 "The application “AppleSpell.service” could not be launched because a miscellaneous error occurred (OSStatus -1712)." UserInfo=0x608002270280 {NSURL=file:///System/Library/Services/AppleSpell.service, NSLocalizedDescription=The application “AppleSpell.service” could not be launched because a miscellaneous error occurred (OSStatus -1712)., NSUnderlyingError=0x608000c53050 "The operation couldn’t be completed. (OSStatus error -1712.)"}

2/9/15 10:40:47.000 kernel[0]: Google Chrome He (map: 0xffffff8026ceb5a0) triggered DYLD shared region unnest for map: 0xffffff8026ceb5a0, region 0x7fff92000000->0x7fff92200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

2/9/15 10:40:54.181 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

2/9/15 10:41:05.293 findNames[4666]: dispatch_semaphore_wait() time out: -[IMKUserDictionary reloadWithCompletionHandler:]

2/9/15 10:41:52.000 kernel[0]: Google Chrome He (map: 0xffffff80272dd000) triggered DYLD shared region unnest for map: 0xffffff80272dd000, region 0x7fff92000000->0x7fff92200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

2/9/15 10:45:57.218 discoveryd[3785]: Basic NATTServer Got control URL: http://192.168.0.1:49153/upnp/control/WANIPConn1 (ip)

2/9/15 10:46:50.709 com.apple.xpc.launchd[1]: assertion failed: 14B25: launchd + 160118 [55B9FF23-B298-321A-B776-CF7676586C04]: 0xe

2/9/15 10:47:13.000 kernel[0]: Google Chrome He (map: 0xffffff8029a28f00) triggered DYLD shared region unnest for map: 0xffffff8029a28f00, region 0x7fff92000000->0x7fff92200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

2/9/15 10:47:31.565 DashboardClient[679]: com.weather.widget.Forecast: updating...

2/9/15 10:50:05.000 kernel[0]: Google Chrome He (map: 0xffffff8028d94d20) triggered DYLD shared region unnest for map: 0xffffff8028d94d20, region 0x7fff92000000->0x7fff92200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

2/9/15 10:50:35.417 Messages[432]: <SOAccountStatusHelper: 0x6000006a90c0> Timed out waiting for value for SOAccountStatusOfflineOnQuitApplicationKey

2/9/15 10:50:39.000 kernel[0]: Google Chrome He (map: 0xffffff802ac07960) triggered DYLD shared region unnest for map: 0xffffff802ac07960, region 0x7fff92000000->0x7fff92200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

2/9/15 10:50:41.945 CoreServicesUIAgent[4578]: unexpected message <OS_xpc_error: <error: 0x7fff76036c60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff76036f70> { length = 18, contents = "Connection invalid" }

}>

2/9/15 10:50:53.753 discoveryd[3785]: AwdlD2d AwdlD2dStopBrowsingForKey: '_airplay' Browsing service stopped

2/9/15 10:50:53.754 discoveryd[3785]: AwdlD2d AwdlD2dStopBrowsingForKey: '_raop' Browsing service stopped

2/9/15 10:51:01.460 WindowServer[119]: disable_update_timeout: UI updates were forcibly disabled by application "Microsoft Word" for over 1.00 seconds. Server has re-enabled them.

2/9/15 10:51:02.737 WindowServer[119]: common_reenable_update: UI updates were finally reenabled by application "Microsoft Word" after 2.28 seconds (server forcibly re-enabled them after 1.00 seconds)

2/9/15 10:51:03.915 WindowServer[119]: disable_update_timeout: UI updates were forcibly disabled by application "Microsoft Word" for over 1.00 seconds. Server has re-enabled them.

2/9/15 10:51:05.064 WindowServer[119]: common_reenable_update: UI updates were finally reenabled by application "Microsoft Word" after 2.15 seconds (server forcibly re-enabled them after 1.00 seconds)

2/9/15 10:52:11.935 identityservicesd[238]: [Warning] ====== IDS Traffic Usage:

2/9/15 10:52:11.935 identityservicesd[238]: [Warning] ====== Done

Thanks in advance for any insight you can provide.

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Answer 6

Mar 3, 2015 12:28 PM in response to Michael Wilson

Any thoughts, Linc Davis?

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