Fanznanz
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Q: Trouble Syncing Ipad

While syncing my ipad to itunes I get the error message "while syncing this ipad the connection to the ipad was lost".  I know I am OK with my wifi and I use a USB to ipad cable to connect.  I have looked in the manual and don't find anything helpful.

Thanks for any help anyone can give.

iPad 2, iOS 8.1.2

Posted on Jan 7, 2015 1:38 PM

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Fanznanz

Q: Trouble Syncing Ipad

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  • by judysings,

    judysings judysings Jan 8, 2015 2:33 PM in response to Fanznanz
    Community Specialists
    Jan 8, 2015 2:33 PM in response to Fanznanz

    Hi Fanznanz,

    Thank you for your question.  If you are getting an error message while syncing your iPad with a USB cable, do you have a different USB cable you can try?  Another suggestion would be to see if you can setup syncing to iTunes via Wi-Fi.  Give this a try:

    Sync your iPhone, iPad and iPod touch with iTunes using Wi-Fi - Apple Support
    http://support.apple.com/en-us/HT203075

     

    Sync your iPhone, iPad and iPod touch with iTunes using Wi-Fi

    Learn how to sync your iOS device with iTunes on your computer.

     

     

    You can use iTunes to sync information on your iPod, iPhone, or iPad with your computer—for example, if you buy movies or music using your iPhone, syncing adds this media to your computer. 

    When you sync, iTunes determines whether your iOS device or your computer contains the most recent information, and lets you choose the information you want to sync.

    Set up syncing

    1. Open iTunes. Make sure that you have the latest version.
    2. Connect your iOS device to your computer with the included USB cable.
    3. Locate your iOS device.
      If you're in the iTunes Store, click the Library button, then look for your device in the upper-right corner.  
    4. In the Summary tab, select "Sync with this [device] over Wi-Fi."

    5. When the computer and the iOS device are on the same network, the iOS device will appear in iTunes. Then you can sync it. The iOS device will sync automatically when the following conditions are true:
      • The iOS device is charging.
      • iTunes is open on the computer.
      • The iOS device and the computer are on the same Wi-Fi network.
    6. When your device is connected with iTunes via Wi-Fi, you can select the device and then configure sync and other options.
    7. Click Apply or Sync to sync the iOS device.

    If the iOS device doesn't appear in the Devices section or you can't sync, try troubleshooting iTunes Wi-Fi syncing.

    You can also sync your iOS device using a USB cable. For more information, see Sync your iPhone, iPad and iPod with iTunes using USB.

    Device not recognized

    Learn what to do if your device is not recognized in iTunes for OS X.

     

    I hope this information helps ....

     

    - Judy