Kyocera Copystar 3551ci no longer working with Yosemite 10.1.1

First time questioner, so please bear with me. My office uses a networked Kyocera Copystar 3551ci multi-function copier/printer. I upgraded my mid-2011 MacBook Pro to Yosemite when it was first released and have done all updates -- currently at 10.10.1. Additionally, before going on vacation I was using the most recent TaskAlfa 3551ci driver (released for Mavericks) and all was working fine. Returned to work yesterday after a month -- tried to print and my MacBook could not connect to the printer. I checked the Kyocera driver download support page, and sure enough there was a new Mac driver (released 12/3). I downloaded and installed it, but the printer still would not connect -- in System Preferences it had the "yellow light." After several attempts I deleted the printer intending to re-add it, but now in System Preferences the printer is not detected at all. Does anyone have any clue as to how to remedy this? I did all the standard things -- reboot printer, reboot MacBook, etc. I am not in my office today, but will try calling Kyocera tech support tomorrow. However, my last experience with them regarding printing from a Mac was less than stellar -- the tech support person I spoke with had no clue how to do anything on a Mac, and neither did anyone else he tried to consult. So I'm hoping someone here has had a similar experience and found a solution. (By the way, I have a small inexpensive Canon inkjet printer as a backup on the same network, and it works just fine. Also co-workers were not having any problems printing to the Kyocera.) Thank you!

MacBook Pro, OS X Yosemite (10.10.1), null

Posted on Jan 7, 2015 1:31 PM

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2 replies

Jan 8, 2015 2:12 PM in response to catmo

For the printer to be visible in the Default view when you select to add a printer, the device has to support an advertising protocol such as Bonjour. There are many office multifunction printers that don't support this protocol. If it does support Bonjour, then there are users who upgraded to Yosemite that have found that Bonjour is not working and thus cannot see the advertised printer. The workaround is to add the printer manually and to do this you must determine what IP address the printer has. This can often be found via the control panel of the copier.


Once you have the IP address, then open Printers & Scanners and click the plus button to add. With the Default view displayed, click the IP icon. Enter the IP address of the copier and change the protocol to HP Jetdirect-Socket. Leave the Queue blank and change the Name from the IP address to something you prefer, such as Kyocera Copystar. Leave the Location blank and then in the Use menu, browse for the 3551ci driver. With this information set, click the Add button to complete the printer creation and then see if you can print again.

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Kyocera Copystar 3551ci no longer working with Yosemite 10.1.1

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