Whatsapp - stuck on waiting or install

Question

Level 1

13 points

Whatsapp - stuck on waiting or install

So I had some problems with my Whatsapp crashing so did a soft reset.

On starting up again the app asked me to input my phone number and then is said it was out of date and needed to be updated.

I did this but then it got stuck on 'waiting'.

Since then I have:

- done soft resets

- logged out and in of the app store

- taken the app off and on via iTunes. It starts to install it but then gets stuck on install. Deleting the app takes it back to 'waiting'

- VERY belatedly upgraded my IoS to 6 from 5

- downloaded Whatsapp update from macbook and tried to install it from there. Same issue

- torn my little remaining hair out

Any ideas? Should I try 'rest all settings'?

iPhone 4S

Posted on Jan 7, 2015 3:23 PM

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Answer 1

Best reply

abdulrazakpane

Level 1

4 points

Sep 12, 2017 11:00 AM in response to WilliamDFN

Whatsapp is struck, not working after 3 time of switching off, need solu

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Answer 2

Sep 12, 2017 11:11 AM in response to Jipu999

How to get restrictions passcode?

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Answer 3

ManSinha

Level 6

12,171 points

Jan 7, 2015 3:30 PM in response to WilliamDFN

I would -

Delete the app from the phone

Do a reset

Then try to re-install

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Answer 4

mabaeyens

Level 5

4,565 points

Jan 7, 2015 3:30 PM in response to WilliamDFN

Any chance you were using any beta from them? Does any other app updates correctly when using the App Store app > Updates? Do you have a developer account?

Try signing out in Settings > iTunes & App Store > tap on Apple ID > Sign Out

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Answer 5

WilliamDFN Author

Level 1

13 points

Jan 7, 2015 3:42 PM in response to WilliamDFN

Thanks - have tried deleting, resetting and installing but no help. It seems it is impossible to delete the app entirely. Doing this just takes it from an status of being stuck on 'installing' to being stuck on 'waiting'. And have logged out of app store repeatedly.

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Answer 6

mabaeyens

Level 5

4,565 points

Jan 7, 2015 3:56 PM in response to WilliamDFN

First, reset all settings from Settings > General > Reset

Then I would make a backup using iTunes, resetting to factory settings and restoring from your backup. I have seen that error but it was caused due to developer certificates, if you are not an app developer that does not apply.

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Answer 7

Maria.MB

Level 1

0 points

Jun 9, 2015 7:25 AM in response to WilliamDFN

Did you find a solution for this problem? 😟

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Answer 8

Jipu999

Level 1

0 points

Nov 26, 2015 3:54 AM in response to Maria.MB

I had the same problem. I just restarted my phone...and the installing app icon vanished 🙂

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Answer 9

rabrave

Level 1

9 points

Aug 6, 2016 5:04 AM in response to WilliamDFN

Had the same problem and tried all the suggested solutions in this thread but lastly I solved it by persistently clicking the download button several times for the app in the itunes store until it started downloading. I would recommend trying the other procedures mentioned first just to clear things up. It seems to me that this might be a server "irresponsiveness" issue.

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