FaceTime on MBP not able to receive calls only send

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FaceTime on MBP not able to receive calls only send

I have two MBP on my home network connected via wire and two iPads connecting wirelessly. MBP1/iPad1 can make FT calls to MBP2/iPad2 (...both would ring simultaneously). However, when MBP2/iPad2 tries to FT call, only iPad2 receives the inbound FT call. MBP2 does not receive it. Is there something in MBP2 (some setting) that's allowing it to make outgoing calls but "blocking" incoming calls?

Gabriel

MacBook Pro with Retina display, OS X Yosemite (10.10.1)

Posted on Jan 8, 2015 5:13 AM

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Answer 1

chuck_3rd

Community Specialist

Jan 9, 2015 1:34 PM in response to GabrielNYC69

Hi GabrielNYC69,

To troubleshoot this issue where one of your Macs is unable to receive a FaceTime call, please follow the steps outlined below.

Troubleshooting FaceTime for Mac

You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.

If you encounter issues making or receiving FaceTime calls, try the following:

Verify that FaceTime is enabled in FaceTime > Preferences.
If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.

Verify that the Date, Time, and Time Zone are set correctly:

From the Apple () menu, choose System Preferences > Date & Time > Date & Time.

Enable "Set Automatically".

Click the Time Zone tab and confirm the closest city is correct.

Verify that both parties are connected to an active broadband Internet connection.

See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.

Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.

If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.

Verify the phone number or email address being used is the correct one activated for FaceTime.
You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.

Verify that both parties have installed the latest software updates for their Mac and/or device. See:

Mac OS X: Updating your software

iOS: How to update your iPhone, iPad, or iPod touch

FaceTime for Mac: Troubleshooting FaceTime - Apple Support

Thanks for using the Apple Support Communities!

Cheers,

Alex H.

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