Continuing problems with Word for Mac

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Level 1

28 points

Continuing problems with Word for Mac

Hello all. I wasn't sure if this was the right place to post this problem.

I have been on the Firefox forum for a few weeks trying to deal with Firefox continuously crashing. The people there found that it was Word for Mac that was causing the problem and recommended that I uninstall and reinstall- which I did. Firefox crashed again as did Word. My laptop also spontaneously shuts down. I bought new Ram hoping to solve that but it didn't. It shuts down, sometimes, when it's doing nothing but sitting there.

I have no idea what to do at this stage. The Firefox team suggested removing all Window products. Should I remove Silverlight? This I believe is required to watch Netflix.

Any suggestions. Having Word crash in the middle of a doc is a disaster. Auto recover recovered nothing and I had to start over.

I need Office due to my work with clients who are PC-based. AS you know Pages doesn't translate well.

mac pro

Posted on Jan 8, 2015 10:09 AM

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Answer 1

Jan 8, 2015 10:35 AM in response to originale

You don't say what version of Office (2008, 2011) you have, but ** if you have the install disc and your product number, one thing you can do is reinstall Office.

Then, wind your way back up the current version, using the Updater within Office.

For 2011 the current version is 14.4.7

I had frequent crashes with Office - and only by reinstalling it was I able to avoid the crashes.

After you reinstall and get to current version, you could then go into Safe Mode, seeing what types of add on you have in your start up, removing them - restarting to see if it resolves your issue, then putting them back one at a time until Kerplooie Crash Bang

** First make a good backup of your Mac contents

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Answer 2

originale Author

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Jan 8, 2015 10:40 AM in response to Sparkleberry

Thanks Sparkleberry. As I mentioned in my post, I have already done that. that is the issue.

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Answer 3

Jan 8, 2015 10:43 AM in response to originale

What version Office do you have?

And have you tried Safe Mode yet?

After you reinstall and get to current version, you could then go into Safe Mode, seeing what types of add on you have in your start up, removing them - restarting to see if it resolves your issue, then putting them back one at a time until Kerplooie Crash Bang

** First make a good backup of your Mac contents

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Answer 4

originale Author

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28 points

Jan 8, 2015 10:45 AM in response to Sparkleberry

Sorry I should have mentioned. 2011. Do you mean open Mac in safe mode? Ok will do that. Where do I find out about the add ons. The crash reporter for Firefox indicates my Crash problems are Windows related. Should I just remove those? Thanks

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Answer 5

Csound1

Level 9

60,063 points

Jan 8, 2015 10:46 AM in response to originale

You are in the Windows software section and you still haven't answered the question about which version of Office you have

Would you like a very uninformed guess?

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Answer 6

Csound1

Level 9

60,063 points

Jan 8, 2015 10:52 AM in response to originale

How did you uninstall Office? and what is the version currently install (2011, version 14.4.7 is current)

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Answer 7

Jan 8, 2015 10:55 AM in response to originale

Try the Safe Boot first -

OS X: What is Safe Boot, Safe Mode? - Apple Support

Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues - Apple Support

There are many expert users here who could help you.

Regarding the Firefox, your laptop shutting down, adding ram, and issues still continuing - there may be much more going on here than just a Word . Office issue.

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Answer 8

originale Author

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Jan 8, 2015 10:56 AM in response to Csound1

I followed the directions from the MS site. There were a series of steps- can't remember what they were called. ie removed preferences, launch daemons etc.

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Answer 9

originale Author

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Jan 8, 2015 10:57 AM in response to Sparkleberry

True. I took the laptop to Genius Bar. They ran tests and all looked fine so they believe it's software. Who knows? Maybe it's time for a new computer.

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Answer 10

originale Author

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Jan 8, 2015 11:00 AM in response to Csound1

Yes you're right. I have two convos going on here and replied to Sparkleberry. And you're correct. That is the version. I apologize for being incomplete.

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Answer 11

originale Author

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Jan 8, 2015 11:02 AM in response to Sparkleberry

Thanks. I assume I run in Safe Mode for a few days and see how it is.

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Answer 12

Jan 8, 2015 11:06 AM in response to originale

Originale

It would be quite helpful to have description of your operating environment

Laptop: type, model, year, RAM

OS you are using

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Answer 13

Jan 8, 2015 11:05 AM in response to originale

Originale

It would be quite helpful for the many expert users here if they have a description of your operating environment. Then they can assist you.

Laptop: type, model, year, RAM

OS you are using

PS running only in Safe Mode for a few days will do nothing.

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Answer 14

originale Author

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Jan 8, 2015 11:07 AM in response to Sparkleberry

RUnning Mavericks (btw- so many problems since that was installed). Macbook Pro. 2010 RAM- 8GB (is this called Memory in System Info?)

Okay re: running in Safe Mode. Not sure what you mean it won't do anything. Reason I asked is that Word doesn't crash all the time , nor does the computer shut down all the time. I guess I don't understand what running in Safe Mode does

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Answer 15

Jan 8, 2015 11:16 AM in response to originale

Ok, we are getting somewhere.

What particular model of Macbook Pro?

How to identify MacBook Pro models - Apple Support

Don't give your own serial number here on the board

What version of Mavericks?

I think it goes from 10.9 to 10.9.5

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