Q: Tried erasing settings now won't turn on

i got a iPhone 5 and I am trying to erase all settings on there I start my phone back up. I went to setting and erased all settings. The phone froze so I reset it by pressing and holding both buttons. Now I tried turning it back on and it keeps loading up the apple screen then after about 3 mins it will reset and repeat again is there away of getting it back on again

iPhone 5

Posted on Jan 8, 2015 11:09 AM

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Q: Tried erasing settings now won't turn on

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by brenden dv,

brenden dv Jan 10, 2015 8:20 AM in response to Jonty21
Community Specialists

Jan 10, 2015 8:20 AM in response to Jonty21

Hi Jonty21,

I'm sorry to hear you are having these issues with your new iPhone. If your phone isn't responding and won't start up past the Apple logo screen, you may find the troubleshooting steps outlined in the following articles helpful:

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
If your iOS device restarts, displays the Apple logo, or powers off while you're using it - Apple Support

Regards,
- Brenden
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