jinkim608

Q: Sudden loud static noise on bluetooth headset

I'm using LG Tone+ (HBS-730) bluetooth headset on my MacBook Air mid13 on OS X 10.10.2 Yosemite.

 

Since a few days ago, while I was listening to music and such on my headset, sometimes, a loud static noise (max volume I think) started suddenly, which shocked me and led me to quickly pull the earpieces out. No other sound is recognizable since this static noise is so loud. The noise does not stop until the bluetooth is disconnected by either turning off the headset or the bluetooth module from mac. Turning the headset on again, it works again normal.


While the noise exists, if I mute the volume on mac, the static noise stops, but comes back when I increase the volume again. Volume control on the headset did not do anything.

 

I'm suspecting either the bluetooth module on the laptop or the bluetooth module in the headset is bad, but couldn't test with another headset as I don't have anything else. It happened 3 times for the past 3 days I have been using it.

 

MBA is a little bit over 1 year old and  the headset is about 1.5 years old, no related problems were experienced in the past.

 

Does anyone have any clue or similar experience?

MacBook Air, OS X Yosemite (10.10), null

Posted on Jan 8, 2015 1:23 PM

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Q: Sudden loud static noise on bluetooth headset

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  • by DWIM,

    DWIM DWIM Feb 2, 2015 4:48 PM in response to jinkim608
    Level 1 (0 points)
    Feb 2, 2015 4:48 PM in response to jinkim608

    I'm sorry. Sine my initial ('me too') post, I've seen several others. But, does anyone ever provide any solutions? Not meant to raise any ire. Just asking. Like many (apparently) here, we're stopped dead in our tracks.

  • by teo Morabito,

    teo Morabito teo Morabito Feb 2, 2015 4:55 PM in response to jinkim608
    Level 1 (0 points)
    Feb 2, 2015 4:55 PM in response to jinkim608

    Solution might be to delete itunes preferences, redownload itunes and reinstall.
    At least it's been working for me for 6 hours so far...

  • by Franko94,

    Franko94 Franko94 Feb 2, 2015 5:21 PM in response to teo Morabito
    Level 1 (4 points)
    iOS Apps
    Feb 2, 2015 5:21 PM in response to teo Morabito

    My problem isn't iTunes specific though, I have problems without even playing any music. It'll just randomly have loud static and then go away.

  • by snowoutside,

    snowoutside snowoutside Feb 2, 2015 5:30 PM in response to Franko94
    Level 1 (10 points)
    Feb 2, 2015 5:30 PM in response to Franko94

    Hmm, that's the first I've heard of it being an issue when you haven't been playing any audio.  Interesting.

     

    For me, I experience it when watching Netflix videos (via Chrome).  As far as I can tell, there is no solution currently.  The good news, however, is that I was contacted by someone from the AppleCare Help Desk on Friday based on my first post in this thread.  It seems that Apple's Engineering team is now aware of the issue described in this thread, and they were asking for more detail about what I have experienced.  Hopefully a solution for this issue can be found quickly -- I'll certainly be watching the upcoming builds to see if they are able to resolve it.

  • by radarskiy,

    radarskiy radarskiy Feb 2, 2015 6:54 PM in response to DWIM
    Level 1 (5 points)
    Mac OS X
    Feb 2, 2015 6:54 PM in response to DWIM

    Often people will post that the find will work (or even post if it doesn't work ;-).

     

    Also, you can create a developer account and file a Radar ticket: https://bugreport.apple.com/

    I've actually gotten some action on the ticket I filed in this issue, and Apple is requesting some additional logging.

  • by Stuartea71,

    Stuartea71 Stuartea71 Feb 3, 2015 1:05 AM in response to teo Morabito
    Level 2 (214 points)
    iPhone
    Feb 3, 2015 1:05 AM in response to teo Morabito

    It's any audio source for me - not just iTunes and it can work fine for hours and then it happens.

  • by jasonfromnazareth,

    jasonfromnazareth jasonfromnazareth Feb 3, 2015 10:56 AM in response to Stuartea71
    Level 1 (0 points)
    Feb 3, 2015 10:56 AM in response to Stuartea71

    Having the same issue. Macbook Air 13.3 with latest OS. Red Beat Pill. Playing musci from Spotify

     

     

    Side note, how do i change my profile name, mine sounds very biblical. lol i made it years ago.

  • by Stuartea71,

    Stuartea71 Stuartea71 Feb 3, 2015 11:05 AM in response to jasonfromnazareth
    Level 2 (214 points)
    iPhone
    Feb 3, 2015 11:05 AM in response to jasonfromnazareth

    jasonfromnazareth wrote:

     

     

    Side note, how do i change my profile name, mine sounds very biblical. lol i made it years ago.

    Sadly, you can't. You'd have to make a new user.

  • by wumajia111,

    wumajia111 wumajia111 Feb 4, 2015 12:37 PM in response to jinkim608
    Level 1 (0 points)
    Feb 4, 2015 12:37 PM in response to jinkim608

    Same here. I have two bluetooth headsets and I encountered the noise with both of them. Apple you need to fix it! It is damaging our ears, PHYSICALLY! I was so glad that the latest update fixed the bluetooth lagging problem but this loud noise is even worse!

  • by idaytrip,

    idaytrip idaytrip Feb 5, 2015 4:44 AM in response to jinkim608
    Level 1 (0 points)
    Feb 5, 2015 4:44 AM in response to jinkim608

    Same problem here since 10.10.2. Scared the **** out of me - Sennheiser MM400-X headphones / MBP 17" 2010. It happened 3 times yesterday, I disable the audio playback (in this case SomaFM) and then start again and the audio works fine (for a while).

  • by wumajia111,

    wumajia111 wumajia111 Feb 5, 2015 11:08 AM in response to jinkim608
    Level 1 (0 points)
    Feb 5, 2015 11:08 AM in response to jinkim608

    One thing you guys may have noticed. Although this loud noise problem can happen any time and we can't prevent it yet, there's one situation I found that would almost guarantee triggering the issue. That is when the MacBook's display has been asleep and we wake it up by hitting the trackpad or keyboard. For myself, I used to set the display sleep time to 15 mins. And I usually use bluetooth headset listening to music during work. The machine goes to sleep mode pretty quickly (at least the display). And when I activated it, I got the loud noise (I even can expect it now, so I was pretty prepared). One thing we can do is to extend the sleep time to longer or never. That can lower the chance of the issue. But IT STILL HAPPENS. Other trigger I found is when you switch between applications. I'm sharing this not to fix the issue but at least we could mentally be prepared in some occasions and get less heart attacks.

  • by jacdx,

    jacdx jacdx Feb 5, 2015 2:39 PM in response to jinkim608
    Level 1 (0 points)
    Feb 5, 2015 2:39 PM in response to jinkim608

    I just found this thread after search for "apple sudden loud white noise". I just had this happen to me a few minutes ago and it was absolutely terrible. I have a headache from it and ear pain from it still. I am quite upset about it. I'm not touching bluetooth with my Macbook Pro until this is confirmed to be fixed. My Mac volume was only half way up, which was a comfortable listening level. I didn't have time to try any buttons or anything, I just pulled the headphones off as quickly as I could.

     

    This is a major issue that could be causing hearing damage to people and this 10.10.2 patch should have never been released with such a critical defect. I'm about to schedule an appointment to get my hearing tested and ears checked out.

  • by Webbeh,

    Webbeh Webbeh Feb 6, 2015 7:38 AM in response to jinkim608
    Level 1 (0 points)
    Feb 6, 2015 7:38 AM in response to jinkim608

    Encountering this issue as well using Bose SoundLink 2 bluetooth headsets.

     

    I first thought it was an issue with another bluetooth device pinging in and out, as I would notice this would coincide with another Bluetooth connection (my mobile) turning off and on on OSX.

     

    However, even with that device disabled on Bluetooth, I'm still receiving the static and can't find a consistent reason for it to start. I've seen it using web apps (Jamstash - a music streamer, and YouTube), so it's clearly not tied to a service or application more so than a system-level configuration.

  • by terkeelipz,

    terkeelipz terkeelipz Feb 6, 2015 8:21 AM in response to Webbeh
    Level 1 (0 points)
    Feb 6, 2015 8:21 AM in response to Webbeh

    I'm having similar problems since upgrading iTunes today, but I'm running on Windows 8.1 64-bit!  No problems with bluetooth audio outside of iTunes.  I've rebooted, I've uninstalled and reinstalled the bluetooth drivers.  Problem persists.

  • by Stuartea71,

    Stuartea71 Stuartea71 Feb 6, 2015 8:39 AM in response to terkeelipz
    Level 2 (214 points)
    iPhone
    Feb 6, 2015 8:39 AM in response to terkeelipz

    terkeelipz wrote:

     

    I'm having similar problems since upgrading iTunes today, but I'm running on Windows 8.1 64-bit!  No problems with bluetooth audio outside of iTunes.  I've rebooted, I've uninstalled and reinstalled the bluetooth drivers.  Problem persists.

    You'll need to start a new discussion for your problem. This is purely an OS X issue with bluetooth and any audio source (not just iTunes).

    Hope you find a fix for your problem.

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