gavsa101
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Q: Can't access keychain on my new device

wwhen I enter my password they send a code to my old phone number

Posted on Jan 8, 2015 2:24 PM

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gavsa101

Q: Can't access keychain on my new device

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  • by alex_h1,

    alex_h1 alex_h1 Jan 10, 2015 10:37 AM in response to gavsa101
    Community Specialists
    Jan 10, 2015 10:37 AM in response to gavsa101

    Howdy gavsa101,

     

    Thanks for using the Apple Support Communities.

     

    If you're not receiving your iCloud Keychain verification via SMS, please follow the steps below.

     

    I'm not receiving the verification code via SMS.

    1. Make sure that you have a strong cellular network connection on your phone.
    2. Make sure that your phone number can receive SMS messages. You can do this by asking someone to send you a text message.
    3. Make sure that the correct phone number is associated with your account:
      • In iOS 8, tap Settings > iCloud > Keychain > Advanced. In iOS 7, tap Settings > iCloud > Account > Keychain. Make sure the phone number under Verification Number is correct. If not, enter another phone number.
      • In OS X Mavericks v10.9, choose Apple () > System Preferences. Click iCloud, then click Account Details. Make sure the phone number under Verification number is correct. If not, enter another phone number.

    If you can't access a device that has iCloud Keychain enabled, contact Apple Support and verify your identity to get help completing iCloud Keychain setup.

     

    Get help using iCloud Keychain - Apple Support

     

    Take care,

    Alex H.