Can't access keychain on my new device
wwhen I enter my password they send a code to my old phone number
User profile for user:
chuck_3rd
User level:
Community Specialist
Howdy gavsa101,
Thanks for using the Apple Support Communities.
If you're not receiving your iCloud Keychain verification via SMS, please follow the steps below.
I'm not receiving the verification code via SMS.
- Make sure that you have a strong cellular network connection on your phone.
- Make sure that your phone number can receive SMS messages. You can do this by asking someone to send you a text message.
- Make sure that the correct phone number is associated with your account:
- In iOS 8, tap Settings > iCloud > Keychain > Advanced. In iOS 7, tap Settings > iCloud > Account > Keychain. Make sure the phone number under Verification Number is correct. If not, enter another phone number.
- In OS X Mavericks v10.9, choose Apple () > System Preferences. Click iCloud, then click Account Details. Make sure the phone number under Verification number is correct. If not, enter another phone number.
If you can't access a device that has iCloud Keychain enabled, contact Apple Support and verify your identity to get help completing iCloud Keychain setup.
Get help using iCloud Keychain - Apple Support
Take care,
Alex H.