gravedgr

Q: iPhone 6 won't take screenshot

You know how you tap the power/lock button and home button at the same time to take a snapshot of your screen?  Mine has stopped working.  (iPhone 6 128GB, IOS 8.1.2 build 12B440, AT&T)

 

I'm open to any troubleshooting ideas, but please, before you respond - this is not a problem of knowing how to do it.  I've had iPhones for almost 7 years non-stop.  I know how to take a screenshot.

 

I have tried all the variant methods (tap both at the same time, hold and release both at the same time, hold 'home' and tap 'power/lock', hold 'power/lock' and tap 'home', etc.) that I could possibly find here and via google.

 

I have tried looking through every setting I could think of (photos & camera, general, touch ID & passcode, privacy - including all their submenus) and can't find any way to disable/enable it.

 

 

The only thing that I can think of that might explain it is the security policy that is loaded onto the phone for work access, however I was able to do this in the past on the same phone with the same security policy.  It is possible it was updated to remove screenshots, but that's a dead-end fix and I'm hoping someone has other ideas to try.

 

TIA

iPhone 6, iOS 8.1.2, 128 GB, AT&T

Posted on Jan 8, 2015 4:05 PM

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