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All replies
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Helpful answers
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Jan 10, 2015 11:42 AM in response to kingstonroadby alex_h1,Hello kingstonroad,
To start troubleshooting this issue where you're not receiving any notification sound when you receive an email, please check your notification preferences to ensure your notification sound is enabled for the email account.
Understanding notifications on iPhone, iPad, and iPod touch - Apple Support
Thanks for using the Apple Support Communities!
Cheers,
Alex H.
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Jan 10, 2015 12:29 PM in response to alex_h1by kingstonroad,Hi Alex.
The issue is when the phone is locked. The alerts work fine when the phone is unlocked. The text and imessage alerts work both locked and nlocked.
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Jan 13, 2015 7:07 AM in response to kingstonroadby alex_h1,Hi kingstonroad,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action
Take care,
Alex H.
