kingstonroad

Level 1 (0 points)

Q: iphone 5 email no audio notification when locked

I do not get audio notification for email when locked, I do get audio when unlocked. imessage works for both.

iPhone 5, iOS 8.1.2

Posted on Jan 8, 2015 3:56 PM

I have this question too

Q: iphone 5 email no audio notification when locked

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by alex_h1,

alex_h1 Jan 10, 2015 11:42 AM in response to kingstonroad
Community Specialists

Jan 10, 2015 11:42 AM in response to kingstonroad

Hello kingstonroad,

To start troubleshooting this issue where you're not receiving any notification sound when you receive an email, please check your notification preferences to ensure your notification sound is enabled for the email account.

Understanding notifications on iPhone, iPad, and iPod touch - Apple Support

Thanks for using the Apple Support Communities!

Cheers,
Alex H.
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by kingstonroad,

kingstonroad Jan 10, 2015 12:29 PM in response to alex_h1
Level 1 (0 points)

Jan 10, 2015 12:29 PM in response to alex_h1

Hi Alex.
The issue is when the phone is locked. The alerts work fine when the phone is unlocked. The text and imessage alerts work both locked and nlocked.
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by alex_h1,

alex_h1 Jan 13, 2015 7:07 AM in response to kingstonroad
Community Specialists

Jan 13, 2015 7:07 AM in response to kingstonroad

Hi kingstonroad,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

Take care,
Alex H.
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