Brett,
I cannot be sure we have the same issue, but I did save correspondence both with Apple and Bovada, and will provide the trail below:
By the way I am running OS10.10, and experienced this issue after installing 10.10.
My Inquiry to Bovada:
I have been playing poker on Bovada and recently i encountered an issue where my iMac couldn’t open the most recent update to your software. So I trashed the poker program and downloaded it fresh. I now get the following message when I try to open it: The application “BovadaPoker.app” can’t be opened.
I tried trashing it and re-downloading. Same result.
Help, please
Bovada's reply:
Thanks for contacting Bovada Poker Customer Service.
This is to update you about the error message “You can’t open the application “Bovada Poker” because it is not supported on this type of Mac". After a comprehensive investigation, we can confirm that this is a known issue to Macintosh users not being able to install third party software such as ours due to file execution rights. You may take a look at the discussions in Apple page under this link:
https://discussions.apple.com/thread/4607662
There's one resolution we can provide you in order to help resolve this issue. This is to execute a command via Terminal using this command:
"sudo chmod 755 / {installed path}/BovadaPoker.app/Contents/BovadaPoker"
Please contact Apple Support to help you execute/enter this command in Terminal under the Utilities. We hope that this resolves your issue.
We’re available to help 24/7 if you need anything else.
Thanks,
Poker Customer Service
I then had 2 chat sessions, interrupted by an internet modem glitch. I copied the chat personnel on the correspondence below. The first session focussed on opening all permissions to me and removing restrictions on 3rd party software. I think that might have been necessary, but it wasn't enough to solve the problem. I don't have a transcript of that, but here is the second chat where I was given Terminal commands which worked:
Thursday, January 29, 2015 02:32 PM
Duration: 11 minutes 13 seconds Lance:
Thanks for contacting AppleCare chat support. How can I help you? ROBERT:
I was disconnected by the internet connection while being helped by another tech specialst ROBERT:
Now chatting with Roland, case # 739581887 Lance:
Thanks. Let me have a look. And…you’re on with Roland now or no? ROBERT:
no, lost the connection Lance:
Okay, one sec. Lance:
Okay, copy this for me Lance:
cd /Applications/BovadaPoker.app/Contents/ sudo chmod g+rx BovadaPoker ROBERT:
copied Lance:
Now, press command and space. That opens a search. Type in terminal, then press enter. A window should open, then paste exactly what you copied into that window. Then press enter. Close the window, then try and open the app again. ROBERT:
it prompts a password after I ran the text Lance:
Thats your login password. Type it in and press enter. It may look like its not typing, but it is. ROBERT:
just put in my admin pw? Lance:
Yes ROBERT:
software is opening! Lance:
Nice. Lance:
Basically, other users have had this issue. Something thinking you don’t have permission to open it, but that command fixed it. ROBERT:
thank you Lance:
You’re welcome. Anything else I can do for you? ROBERT:
what is the command for taking a screen shot? I'd like to save this chat Lance:
Shift + command + 3, but I can email a transcript to you. ROBERT:
great, I will look for the email Lance:
Okay, gotcha. It was a pleasure chatting with you! When you are ready, you may close the window to end the chat. Have a brilliant day! |
Brett, I am hoping this last bit is the answer for you.
Good Luck, Bob B
