bacongod123
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Q: Apple tv crashes?

Hi all.  Ever since a couple months after getting a refurbished Apple TV, using Airplay between my Apple TV and other devices (iPod, iPad, iPhone) makes the Apple TV crash after ten-ish minutes while streaming music.  Any suggestions?

Apple TV, iOS 8.1.2

Posted on Jan 8, 2015 6:40 PM

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bacongod123

Q: Apple tv crashes?

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 9, 2015 4:23 AM in response to bacongod123
    Level 10 (104,506 points)
    Apple TV
    Jan 9, 2015 4:23 AM in response to bacongod123

    Welcome to the Apple Community.

     

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

     

    This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/16