Ok. So I bought the tech21 case for my iPhone 5c. It says drop protective and that it's guaranteed to prevent cracks. My phone dropped out of my pocket and landed on its back and the front screen is cracked. What should I do?

do you think Apple can do somethubf about it? Considering it is one of their new cases that's supposed to prevent it from happening.?

iPhone 5c, iOS 8.0.2

Posted on Jan 8, 2015 5:49 PM

Reply
3 replies

Jan 8, 2015 6:02 PM in response to Lala_infinityyy

Apple can't and won't do anything about it. I don't believe Tech 21 uses the phrase "guaranteed to prevent cracks" anywhere in their marketing materials or warranty.


I've been using Tech 21 cases for years. I love them. I've had good luck with them. They are not, however, magic. The screen is made of glass. Enough stress in the wrong place and it will break.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Ok. So I bought the tech21 case for my iPhone 5c. It says drop protective and that it's guaranteed to prevent cracks. My phone dropped out of my pocket and landed on its back and the front screen is cracked. What should I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.