iPhone will not play purchased text alerts.

Hold your power button and home buttons down until the white Apple logo appears... this hard resets your product. Then go to settings choice your correct ringtone, callback tone, alerts, etc. You're done!

Bear Vinson

Did some googling and found how to do a hard reset on an iPhone 7:

Step 1: Press and hold the Lock/Wake button on the right side of your iPhone.

Step 2: At the same time, press and hold down the Volume Down button on the left side while keeping the Lock/Wake button pressed.

The phone reset but I am still having the same problem with my text tones: I can select the ones I downloaded from iTunes but my phone still plays the default tone when I receive a text. Ring tones I downloaded work fine — it's just the text tones that won't work. They play when I select them in settings, just not when I receive a text message.

A short time after I upgraded my iPhone 6 to

10.3.2, my purchased ringtones and alert tones no longer work. What can I do to fix this?

I checked sounds and they are there and checked off to what I want, and works if I click it, but won't work when a call or text comes in.

Also shows I have no downloads....?!?

Ok, this is really weird but get this: I've had the same problem....ringtone appears to be set, works fine during a test but then doesn't work when a call actually comes through.

I have an apple watch too....which I am almost always wearing.

I just realized that the ringtone is working when I DO NOT have my watch on.

Take my watch off and put it on the charger, then my iPhone ringtone works.

I tested this 3 times and it's either the connection or an EXTREMELY weird coincidence.

WEIRD.

try this, it worked for me...

1. Open Safari on your iPhone, iPad, or iPod touch.
2. Go to itunes.com/restore-tones.
3. Sign in with your Apple ID.
4. Tap Restore. You'll see a message that reads: "This may take a while. You can continue to use this device while we prepare your tones. You will be sent a push notification when they are ready to download."
5. Tap Done.
6. When you receive the notification on your device, tap Download, or, if you receive the notification on your lock screen, swipe to download.* All of your tones will download, including any that are explicit.
7. Check to make sure that your tones are now on your device:
   Ringtones: Tap Settings > Sounds > Ringtone.
   Alert tones: Tap Settings > Sounds > Text Tone (or any other alert listed).
   If you assigned purchased tones to your contacts, these will also be restored.

TThat's the same thing mine was doing. I only had 2 different purchased tones, both showed up and played when I tested them but not when I got a text. I did the above and now it works. It does show that I have 3 of each one for some reason though. But it works so oh well

That didn't work for me. When I click on the link, iTunes Store says that I have no issues with my tones.

My purchased tones when assigned to a contact stopped working after I upgraded to iOS 9. I can play the tone when selecting a sound, but if assigned to a contact, my iPhone will just play the default text tone alert.

Any other suggestions on how to fix aside from Apple fixing this issue for us?

Thx

Im having the same problem , was thinking it was Apple restricting its use .

Same problem here, only my 5s iOS 9.1 won't play that purchased tone at all.

I've got the same problem. The only thing that has worked is when I buy a new alert and am required to login, the problem is immediately fixed. This usually lasts a few weeks or months and then the same thing happens all over. My default tone starts to alert, even though my phone shows the bought tone selected in my settings. They really need to fix this.

You are all thinking too hard!

Change the ring tone to the default.

Perform Hard Reset - (Hold power button and home button down until you see the Apple Logo)

When it boots back up, go to Settings > Sound > Ringtone > Choose purchased ring tone.

Test -

This worked for 3 of my clients today.

They were all on 9.1.2

Awesome it worked, thank you!

Thank you this worked for me also - and it's a prob that I have had before - had to reset my phone then it occurred

Anyway this method works

The hard reset cleared up all the sound problems.

Thank you!