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Question: MacBook Air won't start - chimes but screen black

Hi All,


I have a MacBook air purchased in Sep 2013 that I've never had the slightest problem with. After shutting down normally last night, I tried to start it today, and this is what happens:

1. I press start

2. After a few seconds I hear the chime

3. Nothing else happens -- screen remains black and the keyboard is dark


I followed all the steps outlined here: My MacBook pro it does not start, including trying to reset the SMC and the PRAM, but this did not help.


Yes, I checked the brightness of the screen. Yes, it has a good connection to power, the power cord light shows amber.


I am running Yosemite 10.10.1


I really don't want to go to the Genius Bar!


Thanks,

Jwol

MacBook Air (13-inch Mid 2013), OS X Yosemite (10.10.1)

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May 22, 2017 8:32 PM in response to ShawnBurgendy In response to ShawnBurgendy

I had this problem once before and actually just had it again. This is going to seem weird but what was happening was my display wasn't triggering when the computer was turning on. So what I did was take my cell phone and turn on its flash light. Shine the light through the apple symbol on the back. Through the display you will be able to see your login screen. Login while you are shining the light through the apple. Once you login to your secure screen the display will load and it should turn on the display for you. I hope this helps.

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Jan 10, 2015 8:03 AM in response to dominic23 In response to dominic23

Thanks, Dominic, but I already tried that. I don't think that the keypad is operational, apart from the on/off button, because it doesn't respond to the SMC or PRAM reset steps. As I mentioned, the keypad remains dark after the chime, whereas on my wife's MacBook it's backlit once it turns on. Also, since writing that, I have fully charged the battery, as the power cord now shows a green light, so it doesn't appear to be a power issue.


Any other thoughts, anyone?

Jan 10, 2015 8:03 AM

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Jan 10, 2015 1:42 PM in response to jwoland In response to jwoland

Hi I had the exact same problem.I contacted Apple support by phone who went through several recovery/ start procedures all without any solution.They suggested I take my macbook air to the Genus bar in order to investigate further.I complained my laptop was purchased on the 13 December 2014 and am very concerned of its early failure!

I am pleased to say Apple exchanged my air for a new one.I might mention I will not be updating this laptop to Yosemite.

My advise go to the Genus Bar.

Jan 10, 2015 1:42 PM

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Question marked as Solved

Jan 11, 2015 2:36 PM in response to jwoland In response to jwoland

Hey Jwoland!


I had the same problem about a month ago and it happened to me again today. the first time it happened i called apple and got it fixed.

1. turn off the computer

2. hit the power button and immediately after hit the Option, Command, P, R all at the same time.

3. the computer will shut down again

4. once you hear the chime again let all buttons go and the computer should start up.


I am currently on hold to speak to a apple representative to resolve this issue for good!


Good luck!

Jan 11, 2015 2:36 PM

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Jan 10, 2016 5:59 AM in response to jwoland In response to jwoland

Good information, but didn't help me. If I hold the power button 10 seconds, I get the chime, but then nothing. I've tried all the other recommendations in the forum, no luck. And of course my Mac Air is 14 months old!


Any other suggestions out there??

Jan 10, 2016 5:59 AM

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Aug 7, 2016 6:17 AM in response to jwoland In response to jwoland

I Keep having to "reboot" like this every week. is there a bigger problem? Mine is from Sept 2013 macbook air. Concerned. My friends rest Apple, before always PCs, never had a problem with those workhorses! Do I need service if this is a weekly recurring problem and I have to reboot like this? Thank you.

Aug 7, 2016 6:17 AM

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Question marked as Helpful

May 22, 2017 8:32 PM in response to ShawnBurgendy In response to ShawnBurgendy

I had this problem once before and actually just had it again. This is going to seem weird but what was happening was my display wasn't triggering when the computer was turning on. So what I did was take my cell phone and turn on its flash light. Shine the light through the apple symbol on the back. Through the display you will be able to see your login screen. Login while you are shining the light through the apple. Once you login to your secure screen the display will load and it should turn on the display for you. I hope this helps.

May 22, 2017 8:32 PM

Reply Helpful (14)

Oct 8, 2017 8:53 PM in response to jwoland In response to jwoland

try disconnecting the power cord and powering the unit off unscrewing the bottom case and locating the battery...once located disconnect the battery cord...with a spludger tool or with fingers but be careful... plug in the power cord and power the unit on .....once the unit powers on shut down the unit once the unit shuts down disconnect the power cord again be carful...reconnect the battery cable and screw back on the bottom case.........another solution is to power on the mac let it sit for about 2 minutes and reopen the screen it may cut back on this will leave you without the option of accessing boot features but at least youll be able to operate your mac

Oct 8, 2017 8:53 PM

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Question: MacBook Air won't start - chimes but screen black